Garden Buildings Direct

SHOCKING - Please don't use this company. They delivered the wrong base for my son's playhouse. Wouldn't give a discount, nor return and refund. Scam artists.
May 4th, 2023

Absolutely awful. Avoid this company like the plague. Delivery took months longer than scheduled. Parts were missing, there were no instructions and to add insult to injury, the size was considerably smaller than advertised. Closer to 6 x 5 feet than the promised 8 x 6. *edit* May 2023. The shed has been up around 6 months. Despite being assembled by a professional tradesman who oiled and then stained it, the joints are now swelling and separating. I give it another six months before it falls apart. This thing is UTTERLY rubbish.
May 3rd, 2023

Avoid avoid. They promise to call back and send replacements for broken items without success. Continue to promise delivery without anything actually arriving. Refuse to give you refund polices and refuse to process returns. Often hang up on you. As soon as they take your money the contact goes quiet. No callbacks or email replies. This has been going on months and months. Just for people's information BillyOh and Building Gardens Direct are the same company. I've never experienced customer service this bad.
Apr 19th, 2023

Absolutely shocking! The company delivered the wrong pieces for the shed I ordered, they then mixed up the replacement parts and didn't deliver when they said they would. I waited in all day and didn't receive anything. The quality of the shed was very bad compared to the shed I eventually bought from another company for the same price. I had numerous chat messages over a period of weeks trying to resolve the problems I had. I spent hours and hours on this. Luckily the person erecting the shed was very reasonable as he was also messed around. Garden Buildings Direct didn't care and didn't do anything to try and resolve the issues I had. I ended up asking for a refund which was only refunded a long time after the parts had been collected.
Apr 18th, 2023

I am extremely disappointed with the quality of the shed I purchased from Garden Buildings Direct less than a year ago. Despite being advertised as wind and snow resistant, the roof has developed a hole due to weather damage. When I contacted the company about this issue, they refused to take any responsibility or offer any assistance, leaving me with a damaged and unusable shed. I would strongly advise anyone considering purchasing from this company to think twice before doing so. The poor quality of their products and lack of customer support is truly unacceptable.
Apr 6th, 2023