Acumen Collection
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Hours
Chamber Rating
-
Mateja Koritnik
Sep 30th, 2022 -
Tom Penry
Apr 12th, 2023 -
Dale Baert
Mar 7th, 2023 -
Craig McCutcheon
Feb 1st, 2023 -
Office Manager
Nov 13th, 2022
Contact Info
- (333) 577-1655
Questions & Answers
Q What is the phone number for Acumen Collection?
A The phone number for Acumen Collection is: (333) 577-1655.
Q Where is Acumen Collection located?
A Acumen Collection is located at Unit 6D, Workington, eng CA14 3YD
Q What is the internet address for Acumen Collection?
A The website (URL) for Acumen Collection is: https://acumencollection.co.uk/
Q What days are Acumen Collection open?
A Acumen Collection is open:
Saturday: 7:00 AM - 7:00 AM
Sunday: 7:00 AM - 7:00 AM
Monday: 7:00 AM - 5:30 PM
Tuesday: 7:00 AM - 5:30 PM
Wednesday: 7:00 AM - 7:00 AM
Thursday: 7:00 AM - 7:00 AM
Friday: 7:00 AM - 7:00 AM
Q How is Acumen Collection rated?
A Acumen Collection has a 4.9 Star Rating from 144 reviewers.
Hours
Ratings and Reviews
Acumen Collection
Overall Rating
Overall Rating
( 144 Reviews )
Tom Penry on Google
The lead time was 2-3 weeks but it took 9 weeks to arrive. Within the first 6 weeks of that time, It took me 3 emails and a mention of going to Klarna to even get a response to which I was told one more week. It took another 3.
The table top arrived and I was very disappointed. Firstly, the table appeared to be very warped, you could not put a plate, bowl or cup on it without it rocking all over the place. When asking whether this was right I was sent a link for the characteristics of the wood which is something I did not read before hand. It does say that the wood does come concave/convex but does not affect the practicality of their products. I would disagree but unfortunately I missed the information. I was also asked to try table mats to help with the rocking, it did not resolve the problem.
Secondly the table top came with missing parts that were meant to be professionally routed into the table. They somewhat refused to acknowledge this issue properly and just wanted to send the battens out to me so I could install myself although on the website, stating they were routed into the tables.
Due to these issues I then wanted to return the item for a full refund. This then caused problems as they wanted to charge me 65 for the initial delivery and the return. They did not think that the missing parts were a defect. They took 10 days to respond to my first refund request email and then after many emails back and forth they warned me I was close to the end of the 30 day return period and would not be able to return the item after that.
I ended up going to consumer rights for support to which I was told I was entitled to a full refund. Acumen Collection still made thing very difficult so we agreed on splitting the delivery cost as it wasn't worth my time to keep contacting them, consumer rights and Klarna.
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Dale Baert on Google
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Craig McCutcheon on Google
Basically cost me 18 for an item I never set eyes on and a month of emails and phone calls chasing it.
Shambolic customer service. Will not be using Acumen ever again
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Office Manager on Google
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Mateja Koritnik on Google
My stool is so cute :)