Papa John's Pizza

Ordered on Too Good to go and they cancel twice in a row, joke of a place!!
Jul 17th, 2022

Jun 9th, 2022

May 21st, 2022

Delivery took an hour. Pizza was lukewarm, garlic bread dry and tasteless, potato tots were grim as was the sauce. So many better alternatives in Worcester.
May 20th, 2022

Had the worst customer experience ever at this branch, we order before and expect a wait as the delivery is hit and miss but despite that the pizza is usually good. On this occasion when our pizza hadnt arrived after over an hour (and being fobbed off telling us it was 5 minutes away on 2 occasions) we were told it had been delivered. It had not, and we were told to "ask head office for a refund and you'll get it in 3-5 days" after accusing us of taking the pizzas. Fortunately the driver walked in so we could hear the conversation and he also told us he had delivered the pizza, I asked what the house looked like and it was obvious he had delivered to a different house on a different estate and admitted it. The manager didn't say sorry and just said to get in touch with head office, we obviously weren't happy with that and were clearly hungry and expecting a pizza so we drove to store to get our order that we had paid for and was promised our order free, again to make up for it. We then go to take advantage of the free order and were told we cant have it because we complained and got a refund. We didn't, as we weren't offered a refund by anyone, Head office had decided to issue a free pizza voucher but our order total was above 50+ and more than "1 free pizza" and we're offered our total order again in store. We didn't get an apology, head office reluctantly (eventually) gave us a refund and the whole thing was handled poorly from start to finish. The manners were poor let alone the customer service, so we've decided we wont be ordering from here again.
Jun 10th, 2022