The Dog House, Worcester

Despicable service. Our dog is very anxious & has been going to the Dog House for a number of months on a tranquil Tuesday. All previous times we have been pleased but this Tuesday incomplete groom head, ears, legs & belly not done all for 50. They will not accept that the have provided an inadequate service In response to your comments we realise she is very anxious & can be difficult that is why she has medication from the vets to help her with this. When she was collected the so-called groomer said she had been good & only got stressed when they started on her head. My issue is that her belly & legs were not done. Groomer should be able to deal with all sorts of behaviours. We have asked for a regroom or part refund which has been ignored. I have been informed by my daughter that you are incorrect in your reply that you have logged 10 calls in 24 hours. Our dogs needs are very important to us. When collecting her we were told that she had been good & only got stressed when they started on the head. Every time beforehand we have been told she has been OK & not once have we been informed that she has "issues" that warrant her not to be groomed at the Dog House!!
May 1st, 2023

May 1st, 2023

Great place, really attentive and do a lovely job. Our pooch likes coming here
Mar 24th, 2023

Thank you to the team for such a wonderful experience. First time for my little girl and she was absolutely fine. She looks, smells and feels just great.
Mar 17th, 2023

The doggy day care is brilliant! My Toby and Mila have settled in amazingly (intro package well worth it!) we even extended it just to be extra sure the dogs were OK (& because they love it) but the dogs have taken to all the staff and I get wonderful reports when I pick them up. For any anxious dog owners, they are professionals and can work with you and your dogs needs. Worth every penny because my dogs are safe, with trained staff and are very well cared for. Round the clock attention too! Im so impressed with the service. Thank you Lucy and Alex and all other staff that love on my dogs.
Mar 1st, 2023