House of Glow

had a tooth gem by jess, i couldnt recommend this place enough; truly. the whole atmosphere when you walk in is so welcoming and lovely for a start! Jess was so kind and talked through the whole tooth gem process; that was quick & easy in itself! she also went through the aftercare after the gem was placed, which was extremely helpful as i knew little to none about what to do. my tooth gem looked so cute when on!! if you are looking for a chill yet professional place to get a tooth gem; go to this place! Service: Teeth whitening
Mar 23rd, 2023

Ive had 5 sessions of wood therapy body contouring and I couldnt be happier with my results! I find the treatment super relaxing too. Will definitely be back for more treatments!
Mar 22nd, 2023

Iv had a few body contouring sessions now and the results are AMAZING, absolutely amazing service and Jess is so professional at what she does. The whole experience is brilliant, cannot wait for my next session
Mar 22nd, 2023

Body Contour Review: Always have the best experience at this salon :) At first I was slightly skeptical about body contouring actually working as it seemed too good to be true. However I am now 5 sessions in on my stomach area and I am blown away from the results! It has helped to reduce bloating and my stomach has shrunk a lot over the 5 week period, am excited to continue my body contour journey for even better results!! Would 100% recommend :)
Mar 16th, 2023

Unreliable & unprofessional I had been going to Emily at House of Glow for almost two years; I always loved the way my hair turned out but sadly, after receiving a last minute cancellation (over text) for the fourth time in the near two years Id been going, Ive had to find elsewhere. The final straw was being cancelled on three hours before my appointment where I was getting my hair coloured and cut for my hen weekend. I appreciate no one can help being ill but when Id explained that it was a really special weekend for me, that it had been months since my hair was last done, that it wasnt the first time Id been cancelled on last minute and asked if there was anyone else who could step in to help, I wasnt offered a solution (other than to wait and see if she was going to feel better, which I didnt want to risk - and didnt have much faith!) and I didnt feel valued as a client whatsoever. I then spent the afternoon before my hen weekend, pretty upset, walking around town to see if someone else could give me at least a cut and blow dry. Thankfully, another hairdresser at a different salon went out of her way to come in on her day off at 7.30am the next day so that she could sort my hair out just before I left Worcester for my hen weekend. I felt more valued by that service than I did in the near two years as a client of House of Glow. To top it off, it took six days (after several text messages) to receive my 50 deposit back - which, in these times, is a lot of money to be waiting on. Overall, disappointed by the customer service and professionalism. I will not be returning to House of Glow and do not recommend. *UPDATE* Thanks for taking the time to reply to my review. I very much realise and understand that were all human, hence why I said I appreciate no one can help being ill, but that doesnt address that I didnt feel valued as a client - especially when paying over 150 for an appointment. I even expressed to Emily that I was sorry to hear she was unwell and hoped she felt better soon. I stated that the only solution I was offered was to wait and see if Emily felt better. I had asked if there was anyone else who could step in to help either that afternoon or early the next morning, but I was told that no was free to help that afternoon, which I totally understand, and that there was a team meeting the next morning, which I felt less understanding about as Id have thought given the circumstances and as a returning client, could there not have been some exceptions made? It just felt like there wasnt much effort put in to sourcing a proper solution. Looking back over my text messages, I had a cancellation on 31 Aug, 6 Sept (following the previous cancellation where I had to ask when I could next be fitted in for, only to then be told that day that it had to be rearranged again because she wasnt actually available) and then 30th March just gone, for my hen weekend. The very first cancellation was over the phone, sometime in late 2021 - this being the first time was of course, not an issue, but when this became a recurring thing, that is why I have described my experience of the service as unreliable. In terms of the deposit, it was more the lack of communication - as well as length of time - that I was disappointed and frustrated by. I didnt get a response after sending my bank details. I then messaged four days later (as I didnt want to stress about it over my hen weekend, and I thought that was a decent length of time to give it, as I do understand refunds can take time) to ask when I could expect the money back. I had a response, a day later, to say oh sorry I thought it had gone through and then I still had to chase the next day to confirm when it had gone through. This is why I have described my experience of the service as unprofessional. As mentioned I was always really pleased with the way my hair turned out so it is a shame to have to go elsewhere, but customer service is just as important as the hair results and I simply feel as though I cannot rely on your service any longer. Service: Hair highlighting
Apr 11th, 2023