Co-op Food - Canada Way

Very poor customer care
Mar 31st, 2023

Well in 7 years of going to the coop I have never had an unpleasant experience until this evening. I go out of my way to go there and sometimes it is the only shop I do a week. This evening I bought an orange label item which when I looked had not been reduced down, also the sirloin steak I had bought seemed more expensive than i thought it was going to be. I checked the shelf and they had overcharged me a 1 on the steak. I explained this very nicely to the woman that had served me. She hardly spoke and definitely didn't attempt an apology. Refunded and put the orange label item back through. The steak she got someone to check and said "no its 6.25, I explained I read the shelf said coop rump steak said 5.25. She then continued to say, well that's the price. I asked to see the manager as I thought perhaps she couldn't override the till when it was incorrect. She then gestured at herself, smurked and said "you are " I was so shocked with her behaviour and so were the customers behind me. I left feeling I was the one in the wrong when I wasn't. I bought about 10 items and was charged incorrectly for two of them. If you go in there make sure you check you are paying the price you think. I feel so disheartened that my regular go to, where I usually have a lovely chat to the staff now has someone like this in a management position.
Feb 12th, 2023

Fine for what I wanted but very short on fresh fruit and veg
Jul 25th, 2022

Mar 22nd, 2022

May 28th, 2021