Rybrook Worcester BMW

Took car for recall, brilliant service even valeted car
May 4th, 2023

No pressure to buy just helpful and lots of knowledge.
May 2nd, 2023

I previously put a 5 star review for this dealer, but honestly, it's been an absolute nightmare since. If I could give no stars, I genuinely would. The service department from top to bottom are run by half-wits. They replaced my right hand side control arm, with a left hand side one, and said my car was repaired and aligned.. what a farce! This is only one of the many issues that my car has. It's absolute woeful! 6 months of non stop issues with the car I bought from here, no real apologies, and I assure you at times you'd be better of speaking to a brick wall, as they are hands down the most stubborn, and unapologetic dealership I've ever dealt with. From sales to service, I couldn't recommend a thing. The buying experience was a pleasure, but EVERYTHING since has been nothing short of a nightmare. Spend almost 40k, to be treated as if I've not spent a penny with them. Even another BMW dealer local to me were shocked at the shoddy worksmanship being carried out by what is supposed to be another main dealer BMW. I implore with you guys to take the negative reviews with weight as I wish I had also. It's been 6 months of absolute hell, the notorious no response to email other talk about is genuinley a major issue. One that runs from the top end of the business down to the very bottom. Case is now with the Financial Ombudsman, who I hope will relieve me of this lemon that they have sold me. Would not recommend to my worst enemy... UPDATE - Car was found to be faulty for the 4th time, Ombudsman found it in my favour and the car is now gone with me receiving compensation. Genuinely cannot describe how relieved I am. Service was so bad from this BMW, Ive moved away from BMWs all together, atleast for the foreseeable future.
Apr 27th, 2023

Massive thanks to Lauren in bookings - returned my call as promised and gave me all the info we asked for! Great service
Apr 27th, 2023

Apr 21st, 2023