Nationwide Building Society

Popped in for advice and got an email from Customer service with all the information I needed.
Nov 23rd, 2022

Nov 9th, 2022

Just like to say a big thanks to Clare who is originally from Hartlepool she helped me sort things out
Jun 6th, 2022

Always a pleasant place to bank. Friendly competent staff with very good weekly opening hours and also open on Saturday. Bouquet to Sarah on the counter who recently resolved a problem for me and also handled money transfers today. Customer service always excellent. No queue's outside at 10am like Natwest over the road. Popped into Nationwide today, 23/03/2023 to order a new card and was served by Cathy. I told her that I'd just come from a failed mission over the road at Natwest where after carting a heavy bag of loose change across town, found their change counting machine out of order. Even if this had been working there were still long queues to be seen. Cathy very kindly offered to count this money manually, over 35 and paid me in notes. Bank teller Cathy who I hadn't seen before, told me that she'd worked at this branch for 38 years after going on a "YTS" youth training scheme. So a Bouquet for Cathy and all the other really helpful staff at this branch.
Mar 27th, 2023

Worcester in branch assistance & Livechat service. I'd been struggling to contact a team within Nationwide to resolve an issue, the only contact given being a phone number within office hours. I eventually went into the Worcester branch where I met branch their assistant, Darren, who really couldn't have been more helpful, patient & understanding. He was able to call the team internally & an issue that had been going on for months was resolved then & there, in one visit! The night before I'd used the 24hr Livechat service to check if I could just go into a branch; the assistant I chatted to, Layla, went above & beyond, not only giving constructive advice about being able to visit a branch, what information to take with me, along with a reminder to take some ID, but also offered to email the branch a summary of our conversation so I wouldn't have to explain all over again, & when I arrived at the branch they were expecting me. It's easy to think of branches as buildings that hold the ATMs but there are people in there happy to help in any way they can; you don't have to struggle along on your own, pop into a branch, save your personal time & get immediate help with any issues or queries.
Aug 6th, 2022