NatWest

Used to use this bank on a weekly basis because the atm outside on the st swithins side would let you deposit cash via envelope deposit but all of a sudden they've closed that atm and the atm on the cross side doesn't let you envelope deposit, because of my working hours it is difficult to visit branch during normal hours, I've now had to switch to nationwide so I can use their atm which allows envelope deposits.
Apr 13th, 2022

Apr 24th, 2023

Awful experience!! Got texts asking me to call. called...no knowledge of who I am. shoved around fro pillar to post. loads of different numbers offered to try until you go back to the FIRST number. Wrong reference number given. more texts threatening to suspend any activity on my account.Called again...same problem...1 Hour on telephone. Wouldn't give me any way of contacting my relationship manager. Ended up in the branch...again...Shirley was most helpful....we wait!! Being a nat west customer both for business and personal for over 30 years counts for nothing. ZERO STARS FOR TELEPHONE HELP LINES IF I COULD!!!
Sep 22nd, 2022

Had a letter to go into bank for issue, was told after waiting 30min in a line that they can see there was something flagged but not able to see what it is? Staff don't care and have no knowledge or power to do anything, told me to go away and use call centre. Will not be using them again have been with them 37years. Feel extremely let down.
Sep 17th, 2022

Waiting 2 week and dont have my card. Dont have approved code. Strange bank.Support just say waiting more
Aug 4th, 2022