Boots Opticians

I wear glasses and contact lenses, and for the past few months, I wasn't able to wear my contact lenses because of a very dry eye condition which I was't aware of. I kept going back and forth to appointments at Worcester Park brunch to check my eyes and try different contact lenses which none was comfortable for me until I had an appointment with optician called Kailesh. He took the time and explained to me adequately about my eye condition and what I need to do at home to treat it. He also explained that this would recur from time to time, and each time I had to go back to the treatment, he suggested I need to do it at home. Thank you Kailesh. Now I can wear my contact lenses again. I want to say thank you to Eniko as well, who helped me choose the lenses for my glasses and always made sure the customer got a high standard of service.
Jul 16th, 2021

The staff are lovely , understanding and helpful. My son has ADHD so he can be quite a handful. All the staff are great with him and he loves going there. Been going to this opticians for about 5 years now and wouldn't go anywhere else.
Feb 23rd, 2023

Should really put your lunch break times on the website so that busy people dont waste their time driving there only to discover theyve got to hang around for an hour just to pick up lenses. This has also caused a knock on effect for another appointment I have today. This the only day I have off this week to sort out appointments etc and Im not impressed. Cant even leave a message on the phone!
Oct 26th, 2022

I booked an appt online for my daughter's eye test and contact lenses check, two weeks in advance. On the morning of the appointment I got a phone call that our appt is cancelled because "the optician is not comning to work today". Well, things happen, especially in current pandemic times, so I said fine, please re-book us for the first available appt, which happened to be 2.5 weeks later (today). This morning I have phoned Boots to double check the appt time and have been advised that there's no appt for my daughter in their records and the next available one would be on August 5th. We've just lost 6 weeks because the staff of this particular Boots Opticians are chaotic and disorganised, and are not doing their jobs properly. Currently I'm looking for another opticians in the area.
Mar 4th, 2022

Very unhelpful people. Have zero attitude towards helping or being considerate. Wish I never visited this place. Save yourself from hassle and stay away.
Dec 12th, 2020