Halifax

Why is The Halifax open at 10am and closed at 2pm? The only time theyre efficient is when theyre about to close. Ive been dealing with my Mothers Probate this last year and whilst The Bereavement Team, over the phone, are very knowledgeable in branch they are not. Ive been there well past the closing time as they, well Charles, The Manager, have no idea of how to deal with payment requests (yes, they are allowed) from a frozen account. This means more time on the phone to the Bereavement Team. I was hoping to go into the Halifax today, Good Friday, personally Id have thought they would be closed but many banks are open. Not The Halifax, which would be ok if they were open tomorrow, Saturday, but theyre not so it will be Tuesday and the branch will have queues going down the road and no one coming out to supervise. Not everyone needs counter service. Ive even been awarded 150.00 compensating for their rubbish services. Ive not accepted it as we now have a late payment fine from HMRC and whilst Halifax isnt wholly to blame they have to accept theyve played a large part. I would like to say that JACK, when hes there has always been very knowledgeable and incredibly helpful. He knows a thing or two about Customer Service. So does the charming Scottish Lady. Sorry, I dont remember your name, but I do remember your kindness. Thank You.
Apr 29th, 2021

Jul 17th, 2020

Apr 28th, 2019

I used to go there friendly staff but nowadays they are so slow you need to wait about 20-30 mins just to pay a bill. There was another lady just sitting down but she didnt even bother to ask if you need help.
Feb 17th, 2019

Friendly staff but can get busy. There is a self service deposit facility to speed up your visit.
Sep 5th, 2017