Three

Apr 7th, 2023

I would give this store 0* rating if I could. I purchased a contract for a broadband, got home, and the broadband network was poor, not working, so after two days, I took the product back. The store refused to take the product back. I have been given me the run around at least on three occasions, customer assistant Farooq who is the supposed to be manager told me to return the broadband, however in less than an hour going back to the store, he changed his mind refusing to cancel the contract, another worker called Victor was similarly the same. It is actually rude and disrespectful that they could treat someone like this. you're standing in the store being ignored. The contract states that the item is refundable within 30 days, as mentioned it was returned by day two. Each person in the store has a different version of what I should do, however all having no respect or qualities of a customer service personnel giving an adult such a run around is disrespectful, pretending you are not there, when they can clearly see that they have frustrated you to breaking point. A shop to avoid at all cost, workers need to be trained on giving customers the correct information and also to exercise proper communication skills. Update: I spoke to the Three Customer Complaint team. They have accepted returning the product. This is how a situation is dealt with, professional. Well done, Rajat at Three Customers Complaint 5*
Mar 31st, 2023

Lola is an absolutely amazing advisor and so helpful. You need to promote her immediately . I left completely satisfied thanks to her help. She honestly deserves a lot of praise.
Mar 22nd, 2023

Mar 22nd, 2023

Mar 8th, 2023