Co-op Funeralcare, Woolwich

Sue is an absolute Gem !in such a difficult time and heartbreaking loss she has given so much empathy and care .. She is amazing
Feb 24th, 2023

Dec 19th, 2022

Do not use Co op funeral care in woolwich. They will take your money with all smiles and condolences but their after care is appalling. My mother in law lost her Father last year and has spent nearly 4 months trying to get a headstone inscription done so it can be placed back on the grave. She has raised complaints which have been met with indifference. She has even taken her complaint to the National Association of Funeral Directors ( NAFD) who have asked a manager to contact her, still nothing. This is deeply distressing to her and our family. Poor poor customer service!!!
Jun 28th, 2022

A big thank you to Amy and the team at Woolwich Co-op. They were extremely professional and showed the utmost compassion during what was a very difficult time for us a family.
Aug 6th, 2020

Unfortunately I cannot recommend Co-op Funeralcare. During the recent epidemic I had to arrange a Direct Cremation without service for my Dad on 7 August with his Ashes due to be sent home by courier at cost of 95 within 28 days. I waited patiently, and after 9 weeks sent emails to Woolwich Funeralcare without reply. The same week the third party Direct Cremation Ltd contacts me to arrange delivery the next week on October 13, some ten weeks later. After more emails I eventually had a call from the Woolwich manager agreeing to investigate and refund the 95 fee as a goodwill gesture. Meanwhile my Dad's ashes were returned by a man in an anorak with Dad's remains in a plastic bag. I was appalled. It all seemed so disrespectful. After waiting a week for the refund I made two calls to the Woolwich manager who did not respond until I called head office. He then said a refund if 95 would take 2 weeks. There was still no explanation why it took 10 weeks to return my Dad's ashes. I called the management again yesterday as it will soon be 4 weeks waiting for my "goodwill gesture" of 95 refund. Again this call was not returned and I expect I will have to call again. I still have had no reason given for the delay or any official letter regarding this. So now I am waiting again, as I waited for my father's ashes. I can't believe that such a large company who must sadly have done very well out of the Covid epidemic, cannot simply refund 95 to make things good again. Sadly I cannot recommend them in this respect.
Mar 18th, 2021