Dr N Raphael - St Mark's Medical Centre

Feb 20th, 2022

Nov 10th, 2021

The doctors are good. I'd give them a give 5 star rating if it wasn't for the reception desk. They deliberately make you wait for ages before they deal with you. No form of customer service, or apology for making you stand there for nearly 10mins whilst your appointment with the doctor is pending.And it's not as if the place is heaving with appointments. I wanted to add my child to the MyGP app, as I got tired of trying to book appointments. This has turned into one unnecessary drama. The person it was given to misplaced the letter (she's the one who deliberately asks you your name 4 times over, even though she's worked there over 3yrs). I finally received a text that my child had been added. I accessed the app to book an appointment 3days after the text, and guess what! My child's details aren't there. Terrible reception and administrative experience all round!!! Pity the doctors are so good, otherwise I'd switch medical centres.
Nov 9th, 2021

This has been my surgery for years now thanking Dr.Raphael especialy though as he always had time for me and very caring as he knows my back ground.I seen Dr Wahba too who is also good and recently Dr Stephen Raphael they are all well recommended.There are a few new staff lately that are lacking caring advice but mostly i get to talk to Ann who is wonderful and makes a point that she understands my medical background.As the pandemic its been hard to get through and i am a bit anxious that a nurse will be doing my flu jab as before it was given to me by Dr.N Raphael.Hopefuly it will be ok and done as professionaly.Anyway thankyou to you all St Marks i always felt your caring sevice.
Oct 29th, 2021

I want to leave a 5 star review here for my lovely GP surgery. Not only do the Drs here always really listen to you but the service has not faltered. Honestly I've heard nothing but complaints from friends RE their doctors services lately. Even during this uncertain time of COVID-19 I have never struggled to get an appointment or get through on the phone, also the receptionists and telephone staff are always so helpful. I've had 3 emergency referrals for people in my household and I've even been called back at 7pm with medical advice. Thank you St Marks for keeping up your outstanding service. I just never have a bad word to say and I wanted to let you know how grateful I am. Mrs Dogan.
Aug 17th, 2021