Westcoast Window Systems Ltd

Great Scandinavian designed windows. Beautiful finish. Great to have the wooden interiors option which worked so well with our house - only one on the market!
Feb 26th, 2023

We had these windows fitted about 5 years ago now and I have to say we're well pleased with them. All sizes upstairs, fully rotational, BIG sliding doors downstairs and all are performing lovely. Excellent thermal values in winter to fully open in summer, can't beat 'em. Considering they travelled from Sweden, they were packaged really well and arrived with no movement or damage on the lorry. We had self builders come to see the windows part way through our build and they had been quoted 2 or 3 times the price we got these for. Thoroughly recommend if you're doing a self build or project.
Feb 25th, 2023

Sat behind this Bell doing 25mph in a 60mph the whole way from Witham 6miles to Braintree !!!! If you want windows fitted let's hope they don't complete work as slow as they drive, if your van was full of expensive materials and you want to drive half the speed limit do it at a time of day where people are not going to be inconvenienced
Jun 20th, 2022

We spent a lot of money on these windows and have had an issue within six years, which has effected the look of one window. Its taken ages to receive any help, instead there has just been a lot of shifting responsibility between Westcoast and the installers. Their main concern seems to be avoiding any blame. For our part we just wanted expert guidance on what the issue was and how to rectify it. In the end they visited and tried to rectify the issue by siliconing a regular piece of wood to a very expensive window. That has made the issue quite a lot worse. Really poor after sales and work from a company selling premium windows. Thats why I would strongly recommend anyone considering purchasing these windows not to. Its not a nice feeling to spend a lot of money on something and not to feel an issue will be treated with sympathy and a desire to help.
Jan 8th, 2023

Appalling customer service, rude staff and expensive- DO NOT USE THIS COMPANY! Westcoast Window Systems Ltd did not respond to my email request for a review of fault with our window for over 2 months, eventually they responded after I rang them to chase. The request I made was for a repair under warranty, they did not explain that the service would be chargeable nor the call out costs until after they had attended the property at which point the invoice was emailed over. The person who attended left a huge mess and my partner had to sand down and repaint the windows where the work had been carried out. The contractor did not bring all the required materials to complete the repair, this was eventually sent in the post after much chasing on our behalf. My partner then had to fit the remaining part himself. We were charged 300 for this "service" AVOID AT ALL COSTS
Jan 19th, 2022