Denmark Road Surgery

Worst GP ever and should close down immediately. Receptionists are rude and not professional at all. They humiliated patients with limited English on several occasions. Getting an appointment is harder than climbing the mount everest. Each time I'm there for an appointment I wait almost an hour to be seen, and receptionist wont give u an explanation for the delay instead they just say they don't know. The Doctors would not listen to you properly. They won't prescribe you what you need instead they tell you to buy it over the counter. They will be very quick and get rid of you in 4/5 minutes. They don't respect you and they make you feel useless.
Mar 23rd, 2023

Extremely difficult to get an appointment. I call everyday at 8am and after 30 minutes waiting on the phone they tell me to call the next day as there is no appointments available. This goes on for days. Extremely poor service. Not professional at all. They dont even listen to you and they just rush you out of the room. Looking to change my GP ASAP
Mar 13th, 2023

It's next to impossible to get an appointment - apparently they only have 15 a day! You call up at 8am on the dot and are number 18 in the queue and are told to call back again tomorrow... when the same thing happens all over again. I think there are about 3 doctors working there right now - that's 5 appointments each. Appointments are 10 minutes. That's 50 minutes of work. I get that they need to have some appointments free for emergencies and obviously have to do paperwork etc but there's no way that should be taking 7 hours a day. Do these doctors only work half days?! There's no option to book appointments in advance either. You call up at 8am along with dozens of other people, and only the first 15 of you get an appointment. It's completely ridiculous. There is a contact form on their website but they don't respond to it or to emails and you get texts telling you to book appointments via the app but this surgery doesn't have an app. Also, if you do get an appointment, it will be a telephone call and they don't give you any sort of estimation about what time they will call you. Not even a 4 hour timeslot or am/pm - could be any time from about 8:30-18:30. My experience with the doctors and nurses has been good... when I can actually get an appointment.
Jan 10th, 2023

Do not use. Waited 37 minutes to make appointment only to get there and wait over 15 minutes to ask how much longer to be told nurse gone home. Furious
Dec 29th, 2022

Can't get an appointment despite phoning at 8am and being 7th in the queue
Oct 19th, 2022