Family Dental Practice

Nice place
Jan 29th, 2023

Tried to get an appointment for my 86 year old mum and the customer service was disgusting bland and unhelpful receptionist this dentist has rapidly gone down hill I would not recommend this dentist as the whole structure has broken down my daughter had to challenge them a few weeks ago absolutely a bloody joke so sad that you cannot get an appointment when you really need one and no compassion from this team if you can call them that not elite at all Im sorry but I am furious and upset I need help too but knew this would be futile ten years and now this younare not a family practice and should be closed down.
Jan 28th, 2023

I was referred to this dentist for emergency wisdom tooth removal and I cannot fault their service from start to finish. Their admin are great and I was kept up to date with appointments and reminders. Reception was friendly and I was seen straight away (ten mins before my due time). After some easy chatter, I was numbed up, xrayed, and the tooth was pulled! All within 10 mins. Andy, my dentist and his assistant, seemed like they knew their stuff so I was totally at ease and I left in awe at their efficiency!
Jan 5th, 2023

Amazing tooth recovery, absolutely painless surgery
Nov 27th, 2022

Lets start with the good because there are fewer than the bad. The dentists that work there are really good. Hence why I rated it two stars. I have seen three and they have been really good. Saying that the best one I had left for another practice (Im not sure of the reason but I can imagine its a good reason) Moving swiftly on to the bad: 1. They dont have contactless, who doesnt have contactless these days. They desperately need to update and move with the times. 2. The receptionist are TERRIBLE! There is one that just does not smile when she greets you. They need to be replaced immediately. They hang up on you, I have witnessed them hang up on my mum and myself. They dont answer the phone, I had to call over 5 times just to book an emergency appointment. Then when I requested an x-ray copy for another dentist that asked if I could write a formal e-mail, I did the same day and hour and they didnt even send it. 3. The managers are just so rude. Honestly a huge let down as I was recommended to go there but I guess it has just gone down hill.
Dec 29th, 2022