Sargent Electrical Services Ltd

I have contacted technical support on two occasions recently. One for a problem with my tracker and once due to a failed DAB module. On both occasions they promptly sent out replacement units and arranged collection of the faulty ones. Unparalleled customer support, highly recommended.
Apr 23rd, 2023

Have dealt with the Technical Support Staff on 3 occasions now and every single time the adviser at the end of the phone has always been highly professional, polite, easy to talk to and exceptionally helpful. They have always been extremely knowledge and any problems or queries resolved or answered quickly and effectively. I wish your Customer Service Training was available across the country, we need more of this level of service everywhere! Thank you to you all, you do an amazing job.
Feb 5th, 2023

I recently bought an Auto Sleeper Kingham PVC. The original owner bought from new October 22 and only used once, preferring a caravan. I wonder if he had the same experience as we had on our first trip, leaving Sunday 26th and coming home after just 2 days because of our problems. The Sargent EC700 Control Panel went haywire, giving us incorrect information, telling us vehicle battery was flat when it wasnt, sending us text messages asking if we had problems and in the end not working at all. After speaking with AS, Vanessa, a very helpful lady, suggested I ring Sargents who supply the panel. They were excellent, answered the phone promptly and I was able to speak to the same chap every time I rang, Dan Hook. He quickly identified the problem, a blown vehicle fuse. The reason being, the van has a Lithium battery and it needs a 30amp. One wonders why AS, at the point of manufacture, didnt fit a 30amp fuse instead of a 20amp? I cannot speak too highly of Dan, he rang me with information and even sent me an email, this morning, showing a photo of my battery! Thanks for all your help Dan
Mar 17th, 2023

Great customer service. Had a problem with a module in my caravan last Month. They sent me a new one out straight away and instructed me by telephone how to install it. They also arranged to collect old unit. Very knowledgeable and helpful staff, it's good to know that good customer service still exists.
Dec 25th, 2022

Called sargent about renewing a tracking subscription for my motorhome, the customer services was fantastic and sorted my motorhome instantly.
Oct 17th, 2022