Derwent Medical Centre

My wife is upset. She has been a patient here since 1973 - fifty years. The service used to be exemplary but recently trying to get simple treatments has been an ordeal. They now appear to have lost her blood test results done at the surgery ten days ago. Today she asked for an appointment with a doctor, and she was told the next available appointment was in four weeks' time! Is this what we paid a lifetime's National Insurance contributions for? When you call, you spend several minutes having to listen to a recorded message about Covid vaccinations, which is at least 18 months out of date. Nobody there seems to care.
Mar 2nd, 2023

It is very hard to believe almost impossible that they messed up my prescription every month and i have to call every month for the same problem and still do the same mistake every time, very disappointing
Jan 24th, 2023

This is the GP surgery of Derwent Crescent Medical Centre. It is NOT connected with Derwent Occupational Health
Jan 7th, 2023

This practise is soooo bad!!!!!!!! From the doctors to the receptionists. They are rude and unhelpful and when challenged walk away or tell you to go private Or blame too many people in this country what kind of attitude for a receptionist is that!! I really would NOT recommend. You cant get an appointment, they dont answer their phones (just been holding in queue at place no.1 for 39 mins before I rang off for my own mental health!!) Been waiting 4 mths and still not been able to book a smear test as theres never an appointment for the nurse. My husband had to go for 2 blood tests because they forgot to order the right ones. Bad, really, really disappointingly bad!!!!
Dec 20th, 2022

GP serve small community I am rather surprised and disappointed that there is a long pattern of feedback from various patients about rude and unhelpful receptionist!!! I repeat again : Rude Unhelpful and Arrogant!!!! Especially 1 that I personally encountered about 3 times and she is bringing the bad reputation to the surgery Shame on the Doctor's who does not recognise that poor quality and what does it mean to the whole picture of GP and NHS
Dec 16th, 2022