Pinelodge Care Home

My mum wad meant to be in pinelodge for 2 weeks for rest bite and rehabilitation she still there a month later this place is awful the first few nights the staff refused to help het to the toilet left her to fill het pad. they didn't do any admittance papers untill she was in there for a week so they didn't know of any allergies or anything there communication is non existent the nurse didn't know what she was doing or capable of doing with the physio in fact her mobility is alot worse than before she went in. Like i said she been in there a month now in that month she's had one shower then no soap was used just luke warm water sprayed over her. Were on the second attempt to get her home with transport as the first time they didn't tell the transport team the correct equipment that was needed to take her. I wouldn't recommend this place to my worst enemy. They don't have a duty of care in this place all they have a duty of neglect.
Aug 11th, 2022

Jun 11th, 2022

I was looking for a Care Home for my elderly mother,when I stumbled upon this site. My mother has many underlying health issues which I addressed to Pinelodge Care Home. They reassured me that they had no cases of Covid-19 in their care home whilst I was delighted with this assurance ,I thought this sounded too good to be true . I made a couple of inquires under the freedom of information Act and a very different picture was painted. I was informed in writing by the local authorities that Pinelodge care home actually had 24 Covid related deaths in 2020. I was so aggrieved I decided to report Pinelodge to the Care Quality Commission and have demanded a full investigation. My main concern is that they have been totally dishonest in the information to a potential customer. I was deeply saddened that there ulterior motive is just to accumulate a financial gain under any circumstances . At the time of my telephone calls I did ask the lady to confirm that they had no Covid cases to which she said absolutely none,we are in the minority as we have strict measures in place preventing anyone from contracting Covid. I am still looking for a care home for my mother ,anyone has any suggestions. I think honesty is the best policy ,you have to be able to trust the care home you are placing your loved ones in. One lie leads to many others. Not happy,or satisfied with Pinelodge Care Home. STAY CLEAR .
May 1st, 2022

My Mother was moved to Pinelodge Care Home on the Magnolia ward for end of life care. Florin, Tina and the team of nurses on that ward are true Angles. How they looked after her in her final days and comforted myself and the family we are truly grateful for. Even whilst waiting in the reception area, any staff that passed by always asked if we were being seen to, couldnt ask for anything else. Thank you so much, Andy
Feb 12th, 2022

Dec 8th, 2021