KWP Build by Design Limited

Positive: Professionalism, Quality, Responsiveness, Value
Apr 26th, 2023

Critical: Responsiveness
Apr 24th, 2023

Nightmare for employees. Finding people on facebook than sending them on sites with instructions. After finishing job always some problems.
Apr 20th, 2023

Really positive experience.. could not recommend enough!
Mar 11th, 2023

My experience with KWP was similar with the review posted Cesca below. They were contracted through Magnet and thankfully Magnet at least helped me keep them accountable for the constant stream of disorganization and quality problems. The "two week" simple kitchen installation ended up taking nearly three months. the job was plagued with quality issues and also tradesmen not showing up when they said they would, disappearing off the job and sharing that they had no idea what they were meant to be doing as there had been no communication. There were a few good tradesmen but it seemed like a total lottery who was going to turn up. At the start Tom was very friendly and nice and as the job started to awry he became shady and sarcastic every time I asked him for updates or pushed him to get something done quicker as I could see the compounding delays building up. Most of the time he just lied to get me off the phone. We would have tradesmen not turn up for days on end "covid", "dog died", "gone missing", "family emergency", there was no end to the excuses. Each time I had to make arrangements to work from home and move my work obligations around. Tom seemed to really struggle to understand who the customer is. I never once received any proactive communication about delays, it was always me chasing after the fact. As things dragged on I became increasingly frustrated at the lack of transparency as to what was going on. Our flat was a building site without running water or cooking facilities for a couple of months. Eventually, KWP threw in the towel and walked off the job, leaving Magnet to arrange for different builders to finish the works they were contracted to do. The parts completed by other builders went so smoothly I started to realize my experience was not normal or how it should have been. My whole experience with KWP felt an ordeal and I will never go into another large job without knowing the builders and getting some assurances around quality and reliability. As the old saying goes "A fool and his money are easily parted". Don't make the same mistakes I did.
Feb 25th, 2023