Cottonsafe Natural Mattress

Absolutely amazing experience from start to finish. The service, communication and the product has been outstanding. Nothing has been too much trouble and the company provided me with all the information I needed to help me pick a mattress that would be best for my daughter. My daughter loves it. Highly recommend!
Apr 28th, 2023

Very dissatisfied with my mattress. Very expensive and after only a few weeks the middle started to sag. The company were very helpful of course before I purchased to help me to choose the right mattress but afterwards when I wrote to them about the sagging they were not interested. They offered to add another of course but I would have to pay for it and to pay for the shipping of the mattress to them and back. They also pointed out: we dont make these mattresses! Its now been around ten months and the mattress is horrible. I have constant back pain, the dip in the middle is getting worse and now visible even with a duvet cover on top, that is how deep it is. I would have involved it Trading Standards but I couldnt face the stress. Please avoid this company. Buy from reputable companies like John Lewis if you want to save money and stress. I received a response to my review which is insulting to say the least. You don't even have the courtesy to respond with a personal message but rather roll out the usual about settlement and turning the mattress that you copy and paste from somewhere. I have been turning and flipping the mattress since I got it, regularly every week. The problem is NOT natural settlement. The problem is it is poor quality and the middle part which bears all the weight does not have the adequate support which means that there is now an ugly and uncomfortable hole in the middle of the mattress which shows whichever way you turn or flip it! You are a small company but there are no excuses, in fact as a small family company, you should be proud of your products and do everything possible to make them the best they can be and that your customers are happy With what they buy. I noticed there is another poor review about the futon mattress so perhaps they are the ones that have the problems. You say you make all your mattresses but I have an email saying that you don't make these! Maybe it was a typo, but I do have it in writing. I should really send this mattress away to be properly tested to see if it can adequately carry a regular weight adult. I didn't want to go to the stress of involving regulatory bodies but now I received such response, I am considering it. Thank you
Apr 23rd, 2023

Omg best kids mattress- super comfy and well priced. Great service
Dec 31st, 2022

The BEST mattresses and customer service to match! If you are considering a new mattress, don't hesitate to buy from Cottonsafe. We were looking for a flame retardant free mattress a few years ago and visited the Cottonsafe showroom and had a really long conversation with Mark. We were very impressed by the company's commitment to and knowledge of the harm caused by flame retardants, and how to produce a flame retardant free mattress that meets the UK's stringent "match test". Their mattresses are truly "chemical-free", and they don't just pay lip service to it, they are committed not only to that but also to lobbying to change the industry for the better, which I am very happy to support. On top of that their mattresses are excellent quality! We tried lots of mattresses that day in the showroom and settled on the Widecombe medium. It is the most comfortable and supportive mattress we have ever slept on! We love it! We recommend the mattress to everyone! Years later, it has really stood the test of time and is still like the day we bought it. So we are now looking to buy more which has prompted me to place this review. We haven't considered anyone else for our new mattresses, we've found the holy grail of mattresses! When we've had to contact Cottonsafe their Customer Service has always been excellent, with prompt, polite responses, and detailed information provided. They obviously really care about what they do and their customers. I can't recommend Cottonsafe enough.
Nov 8th, 2022

Absolutely delighted with our sons new mattress. With so much on the market we felt Cotton Safe were the only true chemical free that we could find. Customer services was brilliant at helping us get the right fit for the odd IKEA sizes we wanted for his bunk bed. Couldnt be more reassured hes sleeping safely!
May 29th, 2022