Ockeridge Rural Retreats

Mar 24th, 2023

Mar 4th, 2023

Feb 18th, 2023

Nov 5th, 2022

After an issue with the dates (100% Tiffany's fault for not being forthcoming and honest from the beginning about weekend availability) to then being told that even if there is another lockdown, she won't move the dates again (??) We just felt that throughout the entire booking process, they were doing us a favour even though we were the ones handing over our hard earned money. Tiffany even bad mouthed me to my own husband over the phone, I heard the entire exchange - we had a good laugh about that afterwards. Even upon arrival you are not made to feel welcome, just a list of rules and demands to get through - a copywriter could easily soften this to make guests feel more welcome and not like they're at boarding school.I do wonder why these people went into hospitality in the first place, if I'm totally honest it is baffling. There are a few reviews stating that guests weren't made to feel welcome and that Tiffany was rude. Pretty sure we saw her on the grounds too, and she didn't even wave at us Once we there there we also had an issue with the hot water, which once more was received with a blunt text about how there is not an "endless supply of hot water." No apology, nothing. To point out, we filled the bath only 1/4 of the way and the water was ice cold. Would be good to have some (friendly) instructions maybe letting guests know to only fill this a few inches high. On the plus side: the cabin is gorgeous, you have everything you need, the beds and linen are high quality and very comfortable. The grounds and views are beautiful and having the horses nearby was really nice. The cabin was also spotless. I wouldn't quite call it rural as you are off a busy main road and can constantly hear cars but that didn't bother us. We probably won't return due to the above reasons, there are many cabin holidays available in the UK where you are treated like a guest and not an annoyance. But if you are considering going, I would say go ahead because you'll have a lovely weekend, just keep in mind that you won't be given much respect as a paying guest.
Oct 7th, 2022