Boots Pharmacy

Very poor customer service. My repeat prescription is never complete and ready to pick up on one journey. What about the elderly who don't drive and have long distance s to walk and make repeated trips in the winter. Manager and staff are poorly organised and hold our custom to ransom as they know we are unable to travel elsewhere. We are sick customers and are not cared for appropriately from staff whose job is to care for people. They have a month to prepare to have stock in but we always have to return 2nd and 3rd time to collect incomplete orders. They pass the buck everytime and don't take responsibility therefore service is never improved Not happy with them at all but I have nowhere else to go. Today I could not go to work because I'm sick due to not having medication on time and have lost a day's work. They the manager doesn't care Linda Situn
Feb 6th, 2023

Been using this branch for over 5 years for repeat prescription plus other needsLast 2 months has been appalling Items not given as packed separatelyThis month no request sent so delay in receiving vital medicines
Nov 21st, 2022

Stay clear of this place.. Very rude to my wife.. Told her " don't roll your eyes at me..." when they had messed up arranging my prescription. The shop is very dirty too, look around at the filth on the floor and under the shelving...
Feb 21st, 2022

Always a favourite. Boots is a well-known brand originating from Nottingham. Great range of medical and cosmetics on offer. Available to pick up goods ordered on-line which saves time and trouble. No need to travel far for that loved item. This of course reaffirms the council's advice to shop local!!
Dec 2nd, 2021

Please don't order click and collect from here. I ordered an item and did not collect it. When I went to collect the item, I was told by staff at the store that it had been sent back. I then rang customer service who said it has not been sent back. They tried to contact the store for confirmation and were unable to do so for approx 4 weeks. I had an email saying they have managed to contact the store, who confirmed the item had been collected. This has not happened, so I've asked for proof which they are yet to provide. However, please be careful ordering click and collect - there is something suspicious going on, so I have asked boots customer services to investigate further. I'm presuming they have CCTV. Just be careful - I lost 50 but this could be a lot more if you order to this store.
Sep 27th, 2022