Jennings Funeral Directors

We used Jennings in Codsall. My family have used Jennings for decades and previously have always been happy. My experience this time was awful and means I will not use them again nor recommend them. The problems were numerous. From being unable to reach them on the phone for most of the day after my mother died, to having to deal with a total of four different ladies whilst trying to arrange the funeral, none of whom knew what I had previously arranged so having to go through basic details again and again. Then because I had chosen a simple funeral package they said it had to be at a certain time which was ok for me. I arranged flowers invited guests and produced a printed funeral programme to be phoned by yet another lady who told me the funeral was at a completely different time! I burst into tears and had to wait two hours until she phoned me back and said it was her mistake based on not being able to read the handwriting of the previous lady! The quote was hand written and so scruffy I couldn't believe it when it was e mailed to me. The simply funeral had to be paid for upfront. When I explained we were waiting for probate for moms estate they told me that every penny had to be paid before funeral or else they wouldn't do it!!! No compassion!! My options were they told me to have my mothers body collected to see if I could find another undertaker who would let me pay when probate was granted!! This whole experience made an already very stressful very upsetting bereavement much worse. When I went to pay bill I had to correct them on an overcharge too!
Mar 28th, 2022

May 21st, 2020

We value the guidance received by the professional and caring staff, Alison and Karen, at the Wombourne branch. Their calm, patient and friendly manner together with their knowledge of the planning ensured that the day of mum's funeral passed as well as one could have wished. We went along with suggestions that they made and couldn't have been more pleased.
Feb 22nd, 2020