Severn Trent Water

Brilliant response from not only the customer service officer Mipal but also their CEO Liv who took her time on a Sunday to respond to us which is very impressive these days. Thank you Severn Trent five stars
Apr 30th, 2023

This company is a Disgrace not only do they charge you for water, you're human right & not their property to charge for, they bill you for items, that can not be reasonably measured, they charge you for. waste water (no way to know such) surface water and highway drainage (again no way of knowing how much ppl use) That on top of your usage that, they estimate & never come to read but claim they do. Direct debits with them are a scam they use fear tactics to frighten old ladies & old men into sticking with direct debit... by claiming that future usage, you have not used yet!! can somehow be billed on direct debit 12 months in advance.. I have to ask how can you make an assumption of what anybody is going to use 12 months from now & then create a direct debit for that amount, what clown car did you just think ppl would get in on that???????? Clearly scammy practice, they may even claim to give you you money back if you over pay, but i can 100% confirm they would instead try to fob you off with an account credit... Staff in call centers can't do basic math's for example a 500 bill paid at a rate of 70 per month for eight months is 560 more than enough to pay the bill, instead of eight payment and then a break in billing, they will try to set your monthly direct debit to 100 per month for 12 months just so they can pretend you would use that amount in the future.. THEY ARE TRYING TO LOCK YOU INTO A NEVER ENDING DANGEROUS AND ABUSIVE BILLING CYCLE THIS PRACTICE MUST NOW BE LOOKED AT AS IT'S REALLY NOT ACCEPTABLE ADVANCED BILLING MUST BE SCRAPPED clearly an attempt to rip off consumers...
Apr 24th, 2023

Ryan n Craig did an excellent job at 39 burns rd clearing a large amount of fat from drain c very polit n pleasant young men worked over four hours to get job done x thank u n well done
Jan 21st, 2023

I am living with my husband 66 years old he is a desibel man and my little boy 8 years old asthmatic , we are living without water in the grand floor since severntrent supposed to come tu conecte it in January 9th, but never come sending a message at the same day to say if going to come in February 2nd, then today sending other message that is going to be at February 6th..... I Need water URGENTLY.... I am Desperate with this situation ...Can someone help me please.
Jan 8th, 2023

Jun 15th, 2022