Park Hall Health Club and Spa

First time coming to the spa I had to wait in reception for 15 mins before anyone come then I was rudely spoke to by the receptionist meena second time coming I was denied entry by the rude receptionist and told I could not use the facilities when I asked why the witch said I am doing training and coughed towards if you are into scary witches come here otherwise stay clear sure I seen her flying off on broom stick when I left
Mar 16th, 2023

Very disappointing . My husband booked us a spa day here , and we were told we could use the facilities from 10 to 3 . So we arrived at 10 , only to find out the pool , and jacuzzi was out of use and we couldnt sit in the conservatory area either because that was out of use too . Our treatments were not until 1130 , so we ended up having stand around by a staircase until then , as the sauna and steam were working but they were rammed as all the members who were there were using them as no other facilities working . We had our treatments which were good and the ladies were very friendly except I had a manicure , and the polish that was used would not dry and they didnt use anything to set it instead told me to go and wait in the conservatory until it was dry before using the pool etc . At this point its 1230 and we sat waiting for an hour for my polish to try but it was super thick and gloopy and I couldnt go in the pool or they would be ruined . The pool was back in operation, freezing cold and full of members but still no jacuzzi working. At this point we hadnt had anything to drink , we werent even offered one having our treatments , just were told there is fountains in the changing rooms , but there were no cups for these either so youd have to put your mouth to them . No where to get a coffee or anything to eat in the facility we ended up leaving at 130 as we were starving and thirsty. Wouldnt come again just felt like a waste of money , not a relaxing experience .
Mar 13th, 2023

Pricey but worth it. The place is never full. The staff are pleasant and other members are friendly. Lots of refurbishment taking place. Clean changing rooms. Attracts great gym goers who offer support.
Mar 4th, 2023

Wow! What an experience! Loved it from the minute we drove in. Very large car park. Very welcoming staff at reception. So many smiles and warmth from all the team. We had a treatment booked for us and I honestly can not fault the service delivered by Helen. Absolutely lovely person and so nice and gentle. Full of knowledge and lots of friendly tips. I highly would recommend Helen if your booking any treatments. She is full of knowledge and certainly you can see the years of experience in her. The place was very clean and tidy and the guest around were very polite and nice. Ooh you get free tea and coffee. It's unlimited too. We enjoyed our time and can not fault anything. Coming back again very soon.
Feb 23rd, 2023

So far shocking. I got an email about my reservation day before yesterday to tell me I needed to turn up half an hour earlier for my appointment, my friends appointment would no longer be with my own and instead forty five minutes after and the spa had no water So water got fixed at least, which means we can still go tomorrow but now just cant contact their phone number to ask for a better arrangement as turning up half an hour before my friend and being separated like that is not what we booked at all. As I took the day off work for it I cant reorganise and just feels like there was a lack of care in their email. (Will update after appointment, but be careful when booking as their change in appointments like this is pretty shocking).
Feb 22nd, 2023