Matalan

Most unorganised, incompetent staff Ive ever come across. Waited in the queue to be served by a human for just over 5 minutes as the self checkout was rammed. Woman working on the till was ridiculously slow, there were 2 other people behind the counter just pratting about. When I was eventually called over to the till, the woman asked if I was paying cash or card, I said card so her response was well you need to use the self checkout we dont accept card payments here there was a card machine at the till!!! The lady at the self checkout was nice but whats the point in having a member of staff to scan your items at the SELF CHECKOUT? I then left the shop and wanted to swap one of my items and purchase another item, this time I was allowed to pay for my item at the till (with card) because I was making a return??? Doesnt make any sense. Same dopey woman served me, asked me 3 times within 5 minutes if I wanted a bag after Id already said yes twice. Incompetent staff, ridiculous payment system.
Apr 30th, 2023

Mar 19th, 2023

I entered but didn't buy anything.
Mar 3rd, 2023

Jan 28th, 2023

I had made a number of online orders to the store. After receiving confirmation of all the orders being in store, we went to collect. At the store, only one of the orders were given to us. We were told that the orders had already been collected. When we said we hadn't collected any orders, we were told to ring Matalan helpline. We proceeded to do that and we were told an investigation would take place and that we would be informed of the results. I was emailed 2 days later with the only response being a repetition of what the store had told me which showed me no such investigation had taken place. Update: The items were eventually found at the stores after a second visit and a request to check despite the computer system stating the orders were collected. Also, customer services refunded one of the missing orders.
Jan 18th, 2023