Body Centre Wolverhampton

Apr 19th, 2023

Excellent service Amy very helpful and friendly
Jan 17th, 2023

Service: General repairs & maintenance
Oct 27th, 2022

I cannot fault Evans Halshaw Wolverhampton, I was given an amazing service after someone crashed into my car while it was parked and failed to leave details. I was pretty flustered as I was due to go on holiday 3 days later and needed to drive 900 miles with a car that had a badly damaged wing, and a damaged bumper, broken headlight and a damaged wheel. I originally popped in for a quote as was hoping for it to be affordable to pay for myself without having to put a claim in with the insurance against myself, but thats what happened in the end as the damage and cost of repairs was unaffordable. The gents and lovely young lady were super helpful, put me at ease and even helped me complete the claim with the insurance on my phone and contacted them on my behalf to get me booked in as they had stopped taking new jobs on because they were so busy! I was kept updated every step of the way through Hastings and given live updates on the status of the repairs, a courtesy car was delivered to my home address and my car was delivered back to me at my work address less than two weeks later looking like a brand new car! Every member of staff I met was friendly from start to finish, and really empathised with me and the situation I was in. I hope the tubs of celebrations and thank you card I left in the footwell of the courtesy car made it back to the reception! I cant thank you all enough for the service youve given me and feel that you deserve a positive, 5 star shining review to outweigh all the negative ones you have on here, I would 100% recommend to anyone needing repairs and encourage them to not take all the negative reviews into account and influence your decision, and put their trust in you with their vehicles, they wont be disappointed! Thank you! Services: Painting, Body & Trim, General repairs & maintenance
May 3rd, 2023

Summary-poor customer service and incompetent mechanics. Why? I purchased my motor vehicle from car store Shrewsbury, which came with 3 months warranty. Evans Halshaw and Car store are all part of the same group , Pendragon group. I had two minor issues with the car, the horn and a clip missing from underneath the vehicle causing the handbrake cables to knock against the prop shaft . The car went into Evans Halshaw for these repairs. After one day the receptionist called me to say no issues were found with the car even though a report from BMW stated the horn wasnt working and the car was rattling like hell. Honestly the noise was significant and concerning (it eventually turned out to be a minor clip). I asked them to look again as it was a 1 hour 20 mins all round journey. The receptionist said they could keep it for a week and keep trying it! I said to her to take my key and try it herself as it would take 10 seconds to identify there were issues which the technician couldnt find ! To note they also couldnt fix the horn as my car is a BMW and it would need a specialist, for a horn . On the second day I rang to get an update . They said they ordered a new horn and the noise was a tool left in the car from previous work. I collected the car and on arrival I found the chap on reception great but his colleague, Steve ? to be very stressed which resulted in him coming across rude. He said the noise was fixed and a horn was ordered . Nobody got back to me about the horn and guess what the noise was exactly the same when I drove off . The car wasnt even road tested to confirm it was fixed as I took a mileage record of the car and have a screen shots to prove it via the my BMW app. If the knocking noise had been dangerous it is my opinion they would have not diagnosed it causing a health and safety risk. This part is actually shocking and shows total incompetence. I filed a complaint. 48 hours I was quoted before Id receive a reply . Several weeks on no reply even though I chased . They obviously dont want the feedback. Genuinely appalling service and I would avoid! On a positive there sister company, Car store Shrewsbury were brilliant. Service: General repairs & maintenance
Sep 28th, 2022