Custom Care Wolverhampton

I had interview with them and they cleared it with me before setting up interview that I dont have driving licences. At the time of interview, they called me and said sorry we dont have any vacancy now. They have wasted my time I spent on searching about care home and then I even cancelled my important plans. The worst experience I have ever had. Ill advice everyone not to go for them.
Mar 20th, 2023

Dec 26th, 2021

My mom has been using Custom Care for just over 6 months now, the care staff are very caring, professional and punctual, my mom has the same carer's so they have built up a good relationship with the family. The office staff are helpful and friendly, would highly recommend, they have acceded all our expectations.
Aug 5th, 2020

Looks like staff from the office at custom Care are highly rating themselves ..
Feb 22nd, 2019

My mum has had two days of care so far. We were promised the same carer but have had two different ones so far. Neither one introduced themselves. One was early, one was late. Neither one checked my mum was wearing her pendant. Neither one seemed to know her requirements. The first one didnt have the key vode so rang the bell. Mum had to get out of bed and come down on the stair lift to let her in. Office staff have been so casual it's unprofessional. The assessor who came out was late for both visits and kept interrupting the session with stories about getting drunk - my 82 year old mother was not too impressed. After calling the office today, the lady I spoke to (who did not apologise for the troubles so far) said that the regular lady we should have had was on holiday but will be regular from now on. We continue in hope that she will be punctual, friendly and efficient.
Jan 3rd, 2019