Dr N J Whitehouse

Remember that episode of The Golden Girls where Bea's doctor didn't take her seriously? Dr Whitestone's staff are nice, it's the doctor I can't stand. I went to see her recently, and she was cold. Even when I asked her a question regarding my condition, she didn't answer, but simply typed on her PC and ignored me. I had spoken to her several times on the phone prior, but her reply was always "If you were really suffering from something serious, you would have died ages ago", and to be fair it was during COVID, but when I saw her in the flesh she didn't even give me an examination. What was her excuse?
Mar 7th, 2023

I haven't seen Dc Whitehouse for nearly 3 yrs. Its always a locum. 3 weeks to get a appointment.I would suggest another G.P.
Nov 28th, 2022

Very good doctor and much better service than my previous practice. I have been able to get through on the telephone, receptionists helpful, have been given appointments in a timely manner and the doctor has changed my appointment from telephone to face to face after she had been given the information by the receptionist. She has always been professional, listened to my medical concerns and I have been given appropriate advice, prescriptions, treatment or referrals as required. I could not ask for a better GP.
Mar 22nd, 2022

You will call them about 20 times nobody picks up that is very bad
Dec 22nd, 2021

Was okay when I joined the surgery in 2018, now it's gone to pot. Normal doctor is off, so a locum covering. I put in a repeat script, that I've had no issue getting until now, when the pharmacy didn't deliver and they told me they hadn't received it yet, I called the surgery only to be told that I have to pick up my blood test form before the locum will sort out my script! This was not explained to me at all, just a text to say that I am due for my bloods to be done. I'm sorry staff, but my crystal ball is out of service right now.... I'm happy to have the blood test as it's routine for me, but they seem to forget, or just not read, that I need my meds due to withdrawal symptoms (which I only get with one of the meds I'm on) and also need pain meds in able to get anywhere! Receptionist rushed me off the phone before I could explain anything to her. And it wasn't the normal receptionist that I usually speak to. I know things have been tough of late, but remember that most patients do need their meds to get by, like pain meds and those that cause bad withdrawal issues! EDIT: Went to the surgery for 9am on a Friday (48 hrs after I had oral surgery, and should've been resting) to collect my blood form. Was left outside, with my walking stick in pain after having no choice but to walk there, for 5 mins. I tried to get my point across about my meds, only to be shunned. Blood test or no meds basically. Plus I have to find the money to get a taxi to the Phoenix Health Center in order to get my bloods done as they don't do it at the surgery anymore! I'm now out of meds and dreading the withdrawal phase which, you think a practicing doctor would know, can be dangerous. Especially in the form of "cold turkey" in which they're forcing me to do. How many others are having to go through this?! I'm seeking legal advice and putting in an official complaint .... again.
Jun 3rd, 2022