Sincerity Funerals

After seeing all of the other reviews, I felt I had to add in my own experience because my family were actually quite disappointed with the service we received for my dad's funeral. - When Sarah came to our house to meet us, she asked barely anything about my dad and spoke a lot about her own life. I ended up writing the bio for her to read out, otherwise she'd have had nothing personal to say about my dad. - Sarah tried to push us to do some things that we didn't want to, like putting roses on the coffin. She mentioned this several times, my mom said no, then they tried to charge us for it. Sarah also tried really hard to dissuade my mom from having a hymn. We had one anyway but Sarah made a comment in front of everyone "you foxxed me over with this" when leading the service on the day of the funeral. - The cars were late picking us up, so much so that we were becoming really anxious and ended up being late to the crematorium. Because of this, Sarah told my uncle, who had travelled from Thailand, that he only had 2 minutes to read his eulogy rather than incur a fine for her company. - I sent my dad's bio to Sarah several days in advance and she assured us she'd read it and was comfortable With it. Then during the funeral she stumbled and misread information, then tried to make a joke of it by mispronouncing more. Not appropriate when we were trying to reflect on my dad's life and a lot of people commented on this afterwards. - We wanted flowers that said 'DAD' so Sarah had the idea that we could incorporate it on the anchor flower arrangement we chose. However she clearly forgot as on the day of the funeral, the anchor was plain so we ended up with nothing that said 'dad'. We were also not given the opportunity to put messages on any of the flowers. - When we dropped off the clothes we wanted my dad to be dressed in, we also included some other items to go inside the coffin with him. We made this really clear and Sarah even asked us to confirm whether they should be in the coffin or on top of it. We said IN IT but when the coffin arrived all of the items were draped OVER it. - Sarah told us that my brother and uncle could be pallbearers and my brother could lead the service in. Not sure if it's because we were late, but they ended up wheeling my dad in (we weren't told this would happen) and my brother ended up at the back which really upset him. - When the bill came, they'd tried to overcharge us by 250 for using the chapel of rest.... We didn't use the chapel of rest! They did however take this off when we queried it. - Sarah told us that there were some concerns with the way my dad's body had been treated at the hospital, and to give her a call if we wanted any more info. A few weeks after the funeral, my mom called Sarah, who talked for 20 minutes about her kids and holiday before finally telling my mom she deals with so many funerals that she couldn't remember the details about my dad. Why keep her on the phone for so long if she didn't know anything!? My brother then asked her a couple of weeks later, and she tried to tell him there were no concerns, when it was her who had raised them in the first place. - Over a month after the funeral, Sarah called my mom, and then my brother when she couldn't get through to check if we'd paid her as they couldn't find the payment. When we checked we'd paid nearly 4 weeks earlier. Overall we didn't feel particularly looked after as a family. Things were overlooked and although Sarah was friendly enough, she made no real effort to get to know us or learn anything about my dad.
Apr 29th, 2023

Had my loved ones cremation with Sincerity Funerals. Sarah and team were absolutely amazing and so empathetic and understanding. My loved one had a perfect send off. Would recommend to anyone. Thank you again xxx
Apr 23rd, 2023

Sarah and her staff made the whole experience straightforward and painless. We were supported throughout the process in a kind and friendly way . Lovely family business.
Apr 19th, 2023

The love, care, attention and kindness shown to all of us following the passing of our lovely dad will always be remembered. Thank you so much for looking after him and us. Absolutely fantastic service, I would highly recommend.
Apr 17th, 2023

After losing my Mom, Sincerity funerals was the first I phoned, Sara was so understanding and supportive. They do everything from the smallest to the biggest of details, to make everything as easy as they possibly can. The care they provide for you is second to none at such a very hard and sad time. Sincerity Funeral directors are a independent family run business. The advice, support and care they give is no doubt 1st class. I would give more than a five star rating if I could they are just angel's and are truly a beautiful family team. My mom's funeral was no doubt the best send off it possibly could be. A big big thank you to Sincerity funerals.
Mar 23rd, 2023