Richards Floral Design

Mar 31st, 2023

Thank you for your first class service.
Feb 8th, 2023

My family visited this florist after recommendation from Jennings, the Funeral Parlour. My Auntie and Cousin opted to do our Nans flowers themselves, not to save money, but to be even more involved in the process for our dear Nan. We were treated like absolute idiots by who we assume was the owner of this shop. We were told that people like us are taking business away from florists, which is absolutely ludicrous. We were told we are amateurs! (Of course we are). We ended up using another local florist who were extremely helpful and considerate. We will certainly never return to Richards. I've attached a photo of what my Auntie and Cousin made, not so amateur after all! Thanks to advice from another florist who provided all the flowers we required, the Oasis and even the trays!
Jan 24th, 2023

I requested a floral wreath for collection 9am on Monday. The staff gave me full assurance it would be ready and they did not disappoint. Thanks so much!
Nov 12th, 2022

Sadly our latest visit to Richards floral shop was more than disappointing. We asked for a 25pound bunch of flowers as a thank you gift. Firstly we were surprised at how little 25pound gets you, the bunch recieved was no better than a 5pound store brought bunch. The flowers didn't even come with a card or aftercare, as they usually would. We love to shop local and to support small businesses but we were very upset at the standard, especially as we've had flowers from here on a number of occasions and they have always been lovely. We brought the flowers around 3pm and by 8pm when we returned home the bunch was starting to wilter! We decided although embarrassing to return to the shop the next morning for a refund as we could no longer gift them. We were offered a refund but she couldn't work the machine so asked us to return. Later when my husband returned he was greated by a different lady, she was extremely confrontational and rude as soon as he entered the shop, saying it was out fault we hadn't trimmed them and watered them. However we have never been told to ever trim new flowers and we did have them in a vase of water. She argued that much we missed an appointment we had and when he finally said forget the refund She said no she wouldn't want a bad review. We wouldn't have left any review if customer service was up to standard. The flowers were not good but an acknowledgement and refund was all that would have been needed for good customer service. So disappointing that their standards have dropped so much and that they provide less than no customer service.
Dec 29th, 2022