Caribba Restaurant & VIP Cocktail Lounge

Classy and sophisticated establishment with a great customer service, and the food is made with love I'LL BE BACK!!
Jan 30th, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 3/5 More
Oct 18th, 2022

The food was good, daycor basic but not gordy just nice and tidy. The staff was very efficient and very attentive and the food delivered with efficiently and care. My starters was salfish fritter two and my main course was, salt fish and ake green banana yam and dumplings all steamed " I know I love saltfish" and hard food . Then Followed by rum cake with icecream, never had that with cake before, I usually eat my cake with a cup of tea and I am good to go, but I have to say it was nice . Overall it's a nice place for your self if you don't want to cook or a nice place out for your family, girlfriend, wife or boyfriend.
Oct 4th, 2022

Ive not been impressed. It was badly organised. This was a family event and on arrival the room was not ready. We had a buffet service and the food was not hot. We had a few people complain about this, along with the freshness. There was not a good selection of food, nor was there a lot of food and very little curry. The vegetarian and vegan option was disappointing and non-existent when they were aware in advance. They knocked up something last minute and were still charging the same money. It claims to be a restaurant but you expect tap water on the table as standard which had to be requested. There was no one coming round to make sure everything was ok which was disappointing, as you expect that type of service from a restaurant. It took some time for the plates to be cleared from the table. We were charged for room hire and it was not a room. The layout was not great to accommodate an event. We had to ask for toilet roll and in one of the toilets there was no toilet seat which was on the floor. You had to keep getting up and moving for the DJ to get set up, which should have been set up prior. You can't be expecting people to keep getting up from the chair whilst equipment is brought in. The space is so limited on one side of the room you can't pass by without someone having to move their chair which is not good and an inconvenience. Overall, communication was poor, and the food and what was provided was not worth the money. I have emailed the restaurant who have yet to acknowledge, and on that basis I want be returning. I wouldn't be recommending this place to other people.
Aug 31st, 2022

As a church we booked a table of 11 for church fellowship. We dined in on Friday 19 August 2022. We booked Caribba based on the positive reviews I had read. I spoke to and booked the table with Carlton. Carlton mentioned that it would be helpful for Caribba if they had everyone's meal choice prior to attending, so this was done. All meal choices were emailed to Caribba on Wednesday 17th August. There were 10 that attended as I was unwell. The feedback from the night was extremely disappointing. Service was very very slow. The staff assigned to the table were clearly inexperienced. Staff had to be reminded to bring cutlery and drinking glasses. Meals were not bought in together even though people had ordered the same starter/main. When dessert was asked for, we were told they didn't have that dessert (Apple Rum mixed crumble) even though all meal choices were given 2 days before. We were told that they had had a menu change on the Friday morning of our meal and that I had been sent an email explaining this. I checked junk, spam, unwanted and the inbox and no email had been sent. In addition, I have just looked on the Caribba website and they still have the Apple Rum mixed crumble as a dessert option. One guest was told that the prices on the website were not correct and that the prices to sit and dine in were 2.00 more for the oxtail. Staff had to be asked to take dirty plates away. Staff didn't know the answer to very basic questions. Staff bought desserts out but no spoons. When a spoon was asked for, they bought out a soup spoon. The ice cream tasted of garlic, like a utensil that was previously used on garlic had been used to scoop the ice cream. Plantin is 2.00, but for this you get 3 slices of half a plantin! The night was a disaster. When Carlton heard that the guests were not happy he came out to speak to my husband. One of the first things Carlton asked, was "do you have children?" and then went on to explain that the children that were assigned to our table were in 'training!' and that he has a wealth of experience in what he's doing and he can serve silver service. He was trying his hardest to justify the very very poor service and unforgettable experience (for all the wrong reasons) we had suffered. I was unable to attend, but sent 25.00 to cover a take-away meal. I requested soup, oxtail with rice n peas, plantin and Apple rum mixed crumble. When I received my meal I had rice n peas, oxtail and plantin. Nothing else and no change. So now Caribba has 11 people that will share this poor experience with family, friends and colleagues and they in turn will tell others and avoid this place. We try our very best to support black owned businesses, but they will definitely not see us again and I certainly will not recommend this place. Very disappointing. I want to give no stars, but I am forced to give 1 star so I can post this review.
Aug 26th, 2022