Eggless Cake Shop

Delayed order and picture was discoloured. I asked for my cake to be ready for 1.30pm, I arrived at 2 to collect and was told I have to wait as it is not complete. The staff were so rude and impolite. They were not helpful at all. When my cake came out the image was all discoloured. It was too late to change at this stage and again the staff were just full of excuses. Absolutely disgusting customer service. Be warned if you are asking for a photo image cake!
Mar 11th, 2023

Cake did not look like what we asked for.
Mar 2nd, 2023

Customer: Whats in a Black Forest cake? Bakery employee: Vanilla and blueberry It was downhill from there. They were great tasting cakes in the end and I have been a loyal eggless cake shop customer in the past, but I will try and avoid this branch in the future. Absolutely atrocious customer service with no solutions offered for a mistake they made, including trying to convince me a Black Forest cake has a vanilla sponge and blueberry jam filling. I think the Germans would beg to differ. I had triple-checked with the employee taking the order over the phone that these were in fact in stock but was still blamed for making a last minute order (the day before!) as a reason for their mistake. Well, this is something I am truly sorry for: I certainly wont commit the mistake of giving your branch business again! Showing the description of the code used to order from the website matching the receipt was also not convincing to this employee. Food wastage was also touted as another a reason to refuse me this refund the first three or so times. I dont disagree that this is an issue, but why should it come out of my pocket? No ones stopping you from making charitable donations at the end of the day!? The initial petty 50p discount for a perceived alternative to Black Forest and then a 3 refund wasnt even close to the price of the original cupcakes (10.50) and it took 20 minutes of back and forth with the employee and apparently two different managers over the phone to finally give me a full refund. The incorrect cupcakes were subsequently taken back rather unceremoniously. Ive also seen some rather lofty replies to other negative reviews here which attack the reviewer rather than approaching the criticism constructively so, Im not sure theres scope to improve here. Unsurprisingly, its the unhappy customers who leave the bad reviews. The happy ones are busy eating their (correct) cake! TLDR: Rude and incompetent staff but very good cakes (the ones they get right).
Nov 13th, 2022

Oct 6th, 2022

The cake is nice however they should put less sugar in the cream .
Sep 15th, 2022