TSB Bank

Fine no issues.
Feb 21st, 2023

Called into Wolverhampton branch today to open a new account for a fixed term bond. I had taken all the necessary documentation as stated online. Two male members of staff there...a meeter and greeter and a chap sitting at a table...no customers in the bank. I was told I needed an appointment and could not be seen. Nothing on website to indicate you needed to book an appointment!!!. Really pushing online banking which I don't want to do. A very disgruntled 73 year old pensioner who had paid for a taxi to get there. I passed by the bank an hour later and still no customers in there. Very poor customer services and insufficient information on website, TSB. I am not sure I want to be a customer if this is the level of service you provide.
Dec 16th, 2022

Breathtakingly rude, unprofessional, nasty middle aged female cashier who I spoke to in the bank this morning . Zero social and customer service skills. Absolutely shocking attitude and so arrogant. Enjoys belittling people it would seem.. Comes across as a big bully. How she managed to bag herself a job dealing with the general public is beyond belief. Complete shambles. A total embarrassment to TSB. You would get more of a friendly welcome being held at gunpoint at your local Co-op. The other members of staff (a younger lady and gentlemen were perfectly fine). TSB seriously need to look into how customers are being treated by this ignorant, unprofessional woman. I was extremely upset by how she spoke to me. I will never step foot in this bank again,.
Nov 29th, 2022

Excellent service. Friendly and efficient.
Dec 3rd, 2021

Very helpful and friendly. Always ready to help Can't thank enough
Sep 29th, 2021