NPS Shoes & Solovair - Factory Shop & Factory Tour

Awful company. Sent me defective boots that had a hole missing on each boot (1 side had 8 holes and the other side had 7 holes) so absolutely no quality control. I asked for a replacement and was told the boot was sold out and was offered a refund. I had to spend my time taking it to a dhl drop off and when I got my refund it was $25 less then what I had originally paid because of the exchange rate. Now I understand that's not their fault but sending me something defective was. Its not as if i sent it back because i didnt like them. They sent me a defective product. I asked for them to make it right and give me my $25 back that i lost due to their mistake. I was basically told no, not their problem but I can have 10% off. I wasted my time and lost money in the end for their mistake. Absolutely the worst customer service and experience I've had with a company.
Feb 27th, 2023

Awesome comfy shoes, and they seek factory seconds at greatly reduced prices.
Feb 1st, 2023

Been today and grabbed some gripfast boots. Over the moon with the price and the service! I urge everyone to pop in.
Jan 17th, 2023

Amazing boots. Ive had my Derbys for ages, I have worn them almost every day be it work or general use and they only get better. Out standing customer service. The lovely lady that served me gave me advice and help finding the exact boot and size I needed and even organised delivery of the size I needed fresh off the factory line as she didnt have them in stock. An old school service and company you just dont find anymore these days, Im proud to wear a piece of Northampton heritage whenever I put my boots on.
Dec 27th, 2022

Excellent factory outlet with very helpful staff. Huge stock.
Dec 24th, 2022