Allerthorpe Golf & Country Park

Firstly, no luxury lodge was provided, we stayed in a static caravan. Secondly, upon booking we where told it was a lake view. This wasnt true no lake on in sight for us! Thirdly, caravan was full of dog hairs and had the kids sneezing and coughing all weekend. Fourth, didnt expect to spend all day Saturday cleaning and scrubbing the caravan out, to have it an acceptable standard. Fifth, hot tub was filthy, green grimy tide marks all over the sides. Full of hairs. We called the reception to have this looked at and when fella came to have a look, he said filters where clogged, it has had a lot of fairy liquid in the tub and was stuck on eco mode, all day Sunday kids couldnt use the hot tub till rectified and settled for an hour. Fellas also asked us if we had put fairy liquid in the hot tub which we answered no(as we didnt). And was pretty upset when he was cheeky enough to ask us are you sure?! I could have dunked him in it! Sixth, we ordered at the restaurant which advertises all over the site as takeaway food. For the restaurant to decline order of 60 odd pounds and say it will be days before we get it back. We had to resort to jump in car and eat out which we didnt want to do. As drive was over 20 mins before some where open was available. Seventh. The noise on site Friday and Saturday night was pathetic with shouting and screaming and loud music on till earlie hours. Made the office aware which once again nothing was acted on, absolute terrible. Nothing Luxury about this site at all. Made staff aware and asked complaint procedure, which all company should have as standard. Which I get the response management will be intouch after 7 days. Alls they want is you off site. I have requested for security deposit to be returned, and explained caravan is cleaner than when we arrived. No joy yet! The preference was for golfers not for folk in the lodges. Absolute disgraceful! Shocking read above.
Apr 30th, 2023

Apr 14th, 2023

Apr 10th, 2023

Apr 9th, 2023

Apr 9th, 2023