Enterprise Car & Van Hire - Woking

Very helpful and friendly staff. They were able to rent me a vehicle at very short notice for the weekend and everything was done in a polite and professional way. I appreciated the time being spent to walk me through how the electric vehicle worked before driving away.
Apr 23rd, 2023

Sadly, I have been having an extremely poor experience with Enterprise Woking. The vehicle was presented to me with a broken mirror, and I was assured this was noted in the paperwork. But for some reason the paperwork could not be shown to me and I was told it was in 'another system'. The mirror fell out following a light tap from another vehicle. When I returned the vehicle the branch assured me the fact it was already broken would be taken into consideration. Enterprise has since taken 463.35 from my account to pay for an entirely new mirror, and they deny it was already broken. Additionally, they claim to have not received my photographs I took during collection of the vehicle (showing the damaged mirror). We've always had a good service from Enterprise, but this experience is leading me to take our business elsewhere. EDIT: Following the comment from Enterprise below, I emailed them and can confirm they did absolutely nothing to try to resolve the issue.
Mar 22nd, 2023

Great customer service would defiantly go back again
Mar 21st, 2023

Very helpful skilled staff
Mar 12th, 2023

Great place a a very nice girl who sorted the van 10/10
Mar 10th, 2023