The Family Practice

Mar 22nd, 2023

Am saddened and disappointed with this surgery... we moved to this location about a year ago from woking Town centre and my previous GP was amazing and very well structured and helpful when need arise! So unfortunately for us to come and join this surgery that I cam bearly get an appointment... I recall my last ordeal with them when I had to literally call in tears to ask for my blood result that I was told the Doctor will call me back after amonth to give me the result ? I literally cries and begged them to review the date to a much earlier date I can't wait for another month to get medication ...! Now it's even worst .. I had an endoscopy done about a month and a half, the result has reached the practice and I have confirmed that , But the reason is that am told the doctor hasn't reviewed it yet!!!! This is a condition I have tried and attempted to treat more than 3 times but the medication they prescribed me seems not to work .. am in distress and pain everyday!!NO HELP ... am planing to move to a different surgery once am done with this one ... this is unacceptable ... despite the fact am from a different nationality.. I have never experiences such in my whole life !!! I feel less important .
Mar 16th, 2023

Booking an appointment to see a GP has become ridiculous! You wait 30mins on the phone only to be walked through the online form. They are fairly responsive to this request, but automate non critical patients and suggest a walk-in centre instead. I was requesting a childs appointment, non critical, but told they have no appointmentsI can only assume they are booked for the next 11 months?! Honestly its less painful waiting 4 hours at the walk-in than dealing with this surgery.
Jan 22nd, 2023

Have tonsillitis just want some antibiotics they apparently cant get me a appointment as said go to walk in centre, I explained I have 2 autistic children and my daughter has impetigo which is highly contagious, not there problem, offered to send pic of throat, even had a nurse confirm who was next to me at work, they said I will have to take my daughter to walk in centre with me and risk infecting everyone
Nov 8th, 2022

I am very happy with the service provided at this clinic. The registration was easy and quick, the premises are clean and welcoming, the doctor who saw me was very pleasant. Thank you!
Jan 2nd, 2022