Moore Barlow Woking

Tom Jones and his colleagues were exceptional in their service to me. Quick to respond, transparent and thorough. I would have no hesitation in recommending Tom to others.
Nov 9th, 2022

June 2022 The Legal Ombudsman found Moore Barlow (previously Barlow Robbins) guilty on 12 of my complaints about this awful company. Unfortunately the Ombudsman does not deal with overcharges/over payments so i will be dealing with these with the government's Cost Assessor department (similar to the Small Claims Dept.). No apology of course from the company for its many failings or what it has cost me financially. The facts about Barlow Robbins: 1. David Ludlow (partner in Barlow Robbins) told me that my case would cost me 20-30,000 and take 2-18 months. I am then informed, when I am 2/3 through my case, that my costs will be c100,000 and about 80,000 for the defendant should I lose. It is also 3 and 1/2 years since I registered with Barlow Robbins. 2. Two duplicate charges (1,218 and 1,218.74 + VAT) were added to one of my invoices. 3. 2,400 I paid to Barlow Robbins for the barrister was used to offset one of my bills. (This is against Client Money Regulations). I only discovered this when Barlow Robbins told me, quite rudely, that the barrister was still waiting for me to pay him. 4. I waited 2 years for an over payment of 200 to be refunded to me. 5. 1,250 + VAT invoice, as payment for a Costs Draughtsman, was sent to me with my final bill on 22 May. David Ludlow (DL) said that it should have been 1,485 but as a 'gesture of goodwill' it was capped at 1,250. 5a. DL later admitted that this invoice was in fact for work done for Barlow Robbins. Credit note issued for 1,500 but no apology given 6. Charged 20 months late, after a court hearing, for travel expenses. 6a. Charged travel expenses for a trainee of BR. 7. Charged for internal emails/tel calls. Example: a. Barrister's office rings junior solicitor (I am charged 13.50 + VAT). b. She relays the information to another solicitor (I am charged 13.50 + VAT). c. He reads it (I am charged another 20 + VAT). 8. BR emails me an appointment date and time (I am charged 18 + VAT). 8a. I confirm this appointment (I am charged another 18 + VAT). 9. I (being polite) inform BR that I have paid money into their account. I am charged 18 + VAT for this email. 10. I am charged 72 + VAT for 4 emails in which I am querying an invoice. 11. At a meeting with David Ludlow in September 2018, to discuss an invoice, he tells me that I am a 'low paying client'. I had at this stage paid over 40,000. 12. Despite Barlow Robbins disputing that they gave me only one day's official notice that they would no longer represent me, that is what happened. The reason? I was too critical of them! 13. A 50% Conditional Fee Agreement (discount) was withdrawn on the flimsiest of reasons and I was told that I had to pay back the 50% discount. This amounted to thousands of pounds. 14. Still waiting, after 4 months and several requests, for Barlow Robbins to give me a breakdown of my 5,000 that they are holding. They refuse to give me this breakdown. No idea why. Read this for a muddle: a) Charged and paid 205 for a court fee b) Later told that it should have been 255 so I pay the additional 50. c) On final bill I am told that the 205 WAS correct but that another court fee for 255 had not been added to the invoice, so I now had to pay this additional amount. The above is only a small sample of my problems with Barlow Robbins. In addition to sending me a credit note for 1,500 they have offered to reimburse me just under 7,000 (incl VAT) which I have declined. Most of my complaint they have not looked in to. The matter is now registered with the Legal Ombudsman.
Oct 14th, 2022

My family used this company. Appalling service . Definitely not to be trusted. Money grabbing, unprofessional, rude and VERY DISHONEST! Strongly advise not to use this company! THEIR REVIEWS SAY IT ALL!!
Oct 12th, 2022

Moore Barlow has assisted us on various corporate matters and always to our complete satisfaction. Their team is great to work with, very efficient and at decent rates. Highly recommend using them.
Aug 29th, 2022

Useless
Apr 9th, 2022