St Johns Health Centre

Without question this is the worst doctors surgery, Receptionists are extremely rude and unhelpful, as is the practice manager. My father who has dementia has had appalling care and they are not the slightest bit interested or even bothered. I have now resorted to reporting them to the GMC. They are totally oblivious to their duty of care.
May 3rd, 2023

I have no hesitations in recommending this health centre. Ive been using them since I was a child and more recently when Ive been back here looking after mum. The staff are nothing but helpful, friendly and knowledgeable and are just trying to do their best. Keep up the good work
Apr 12th, 2023

Ironically good during Covid for appointments but utterly terrible since then. Cannot book a simple appointment for our 17 month old son and spoken to with disdain and condescension by the poorly trained staff. No empathy by the staff and their systems are horrendously flawed. How is it that it's this difficult to get an appointment system right with friendly staff? The answer; Incompetence in the senior management. We are now forced to pay excessive fees to go to a private GP. Good to see our tax money going to good use...
Mar 12th, 2023

Receptionists are extremely rude and unprofessional. Carry on drinking coffee and chatting whilst you queue. Shame reception staff are so bad as Dr Andersen, Dr Gandham, Dr Okeke and Dr Sekhon are brilliant.
Feb 9th, 2023

Appalling customer service from receptionist. Tried getting an appointment, when online, asked if possible fir a morning an appointment. Completed two different forms online as need to be seen for my son and I. Get given an afternoon appointment at the surgery and a 6pm appointment for my son not even at the sane surgery. Called to see if we can be linked together even on a different date as I have three children and need to catch the bus with all three. Get told no appointments and not possible to book ahead, even though I was offered a Saturday appointment previously for my son. So unhelpful and rude when Ive been in there. An elderly gentleman struggling to walk goes in to check in, receptionist just says to go to the machine which he doesnt know how to use and I ended up helping him. She didnt move from her chair.
May 1st, 2023