Heathcot Medical Practice

Can't get an appointment at all!!! I messaged first thing at 8am on the dot. Now they tell me that they are at full capacity and call 111. They don't pick up the phones, I've been on the phone while walking into practice and seen that they don't pick up
Apr 1st, 2023

I've had a great experience with the drs, phlebotomist and reception staff over the last few visits! Always very helpful and friendly, the online system works much better than the calling system we had pre covid.
Jan 23rd, 2023

The care and responsiveness from receptionists, pharmacists and doctors at the Practice in addressing our elderly parents complex needs has been much appreciated, especially when GP practices are under ridiculous pressures. Many thanks
Nov 7th, 2022

I dont hate this practice that word isnot the right one to use. its the reception staff I want to know whats wrong with you otherwise we cant put you through what happened to patient confidentiality??they put themselves above the doctors. Even the doctors apologise for the way the reception staff treat you. This used to be a really good surgery six years ago and the doctors when you get to see them are very very good , if you can get past the reception staff. Once when I was seeing Dr Verma I called the practice and sat there watching while 3 reception staff were talking and my phone rang for 25 minutes ,nobody answered it & even when walked in to my appointment and showed Dr Verma ,he apologised saying Im sorry Im not responsible for the front reception staff. Shame on them, well most of them. I wonder if Lorraine Knap will reply to this message as she never bothered to call me about my last two complaints one of which where a doctor went home and I was left in the surgery still waiting to see her but shed left??got no reply. David Mccleave
Oct 2nd, 2022

I was seen very quickly after my telephone consultation and dr lance was very helpful!
Aug 11th, 2022