Woking Food & Wine
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Hours
Chamber Rating
-
Charis Johnson
Sep 11th, 2022 -
Adam Moss
Oct 22nd, 2022 -
Hannah Stacey
Aug 14th, 2022 -
Leanna S
Nov 11th, 2021 -
h1ghju1ce
Oct 4th, 2021
Contact Info
- (148) 376-7473
Questions & Answers
Q What is the phone number for Woking Food & Wine?
A The phone number for Woking Food & Wine is: (148) 376-7473.
Q Where is Woking Food & Wine located?
A Woking Food & Wine is located at 2 Kingfield Rd, Woking, eng GU22 9EH
Q What days are Woking Food & Wine open?
A Woking Food & Wine is open:
Friday: 7:00 AM - 7:00 AM
Saturday: 6:30 AM - 6:30 AM
Sunday: 6:30 AM - 6:30 AM
Monday: 6:30 AM - 10:30 PM
Tuesday: 6:30 AM - 10:30 PM
Wednesday: 6:30 AM - 6:30 AM
Thursday: 6:30 AM - 6:30 AM
Q How is Woking Food & Wine rated?
A Woking Food & Wine has a 3.4 Star Rating from 8 reviewers.
Hours
Ratings and Reviews
Woking Food & Wine
Overall Rating
Overall Rating
( 8 Reviews )
Adam Moss on Google
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Hannah Stacey on Google
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Leanna S on Google
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h1ghju1ce on Google
It's in a row of shops on the other side of the road
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Charis Johnson on Google
- Filthy (I looked it up and they have a one star food hygiene standard rating, btw)
- Their machine never works with my debit card even though it works everywhere else (it tries connecting to the wrong bank when I tap or insert my card, for some reason)
- Terrible customer service.
The shopkeeper is constantly on the phone when I go up to the desk and need to talk/buy something.
- Doesn't issue receipts, which I find to be problematic.
And this was the event which was the last straw: today I needed to buy a wall adapter for an official Samsung cable, very specifically a "super fast charging cable". I bought a plug from this shop which I was told by the shopkeeper would be compatible. When I got home, I discovered that the adapter was not compatible with super fast charging and only charged at normal speed, making the item useless to me.
I returned and asked for a refund, and he refused. I told him it was an incorrect/insufficient product which was a waste of money to me and that it was my right as a consumer to get my money back if I wasn't satisfied. He told me I'd only get a refund "if it doesn't work", and plugged it into his own phone to show me. I tried to explain to him the specific Samsung fast charging system and that I was not claiming that the product didn't work at all, but that it was the incorrect/insufficient product. For the life of him he couldn't seem to understand the difference between "a product not working full stop", and "a product being the incorrect product", unless he was misunderstanding me on purpose to avoid giving me a refund (which I feel like he was)and it went around in circles for a while.
Eventually after me shouting at him out of frustration and the shop about to close, he offered me half my money back.
I later got written confirmation from Trading Standards that this refusal of a refund was against the law.
Dreadful company. Avoid.
Update: the owner (not the person involved in the original incident) refunded me 2 months later when I threatened further action, which I do appreciate. It still shouldn't have happened though