Knaphill Cafe

Apr 30th, 2023

Food : 4/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 25th, 2023

Service : 3/5 | Atmosphere : 2/5 More
Mar 16th, 2023

Food : 1/5 | Service : 1/5 | Atmosphere : 1/5 More
Mar 6th, 2023

Firstly, if I could give minus 10 stars I would! ABSOLUTELY DISGUSTED with the staff. Myself and my husband came into the cafe today for 2 jacket potatoes, a latte and a lucozade. The total price was 19.50p which i found very strange and completely overpriced especially as the price list boards were priced differently. I queried the price to the girl on the till that then started shouting for her Brother, which was totally unprofessional and embarrassing. He then confirmed a different price... all of a sudden the mother ran to the front and was shouting getting involved saying that the price boards have been incorrect for the last 3 years, that i should call the police and that she refuses to refund my money? I tried to talk discreetly and asked the staff to please refund my money as the food was not cooked and I did not feel comfortable eating any food on the premises. The mother replied with "I dont care I am not giving you any money back" as I had an appointment in the area we left as I would have been late. Sadly, I walked out hungry, embarrassed, 20pound out of pocket and very upset as times are very hard at the moment and I literally feel like I was robbed. I never ever write a review. Most definitely not a bad review but hopefully this does not happen to any one else.
Mar 5th, 2023