Santander

Whenever I have gone to this branch to do a something about my account or open an account for my son or ask a question, I have waited a long time due to the short staff, and other employees look at people standing in line and queue , but they don't pay attention to the people and their wasted time. I had an appointment at eleven o'clock 12.04.2023 and when I was there, one of the staff told me that your appointment was for 11:45 !!!!!! and said : gave you this printed sheet by mistake l!!!! and asked a very ridiculous question about who gave you the appointment!!! Very bad experience
Apr 6th, 2023

Their card machine swallowed my Monzo card for no reason and they didn't want to give it back because they thought I had stolen it never seen this in my life, so unprofessional I'm appalled.
Feb 16th, 2023

DISGRACEFUL BANK FULLY BLOCK ACCOUNTS at every opportunity when you do anything new. On weekend blocks they don't bother working weekends - so accounts stay blocked from Saturday to Monday (or Tuesday). Complained and they said the 48 time frame is a great service. If you like access to YOUR OWN MONEY when most needed then DON'T BANK SANTANDER! SANTANDER IS USELESS!!
Dec 20th, 2022

Aug 28th, 2022

I visited Santander Woking yesterday with my 16yr old to open an account, I myself bank with themfor now. I was told at the front desk as it was 4pm no one could help me, then told To go and do it myself. They do not close until 5pm, this is the 2nd time I have found the staff unhelpful, even the Manger. It all seems to much of an effort to do their job. So I popped into Nationwide, and was helped by Brogan, and all completed in 25 mins, they close at 4.30pm he didnt mind waiting and had a great attitude.
Jul 18th, 2022