Mayfair Homecare Woking
Chamber Rating
-
Jo Williams
Carers generally provided good care for my mother, despite her having multiple falls in their presence and one time being left on the floor by a carer who hadnt received any training in Dementia. Back office became chaotic over 2021 with multiple changes to key personnel and this review is a reflection of the company. Sadly, agency withdrew care for my mother with just 2 weeks notice, not affording enough time to identify and onboard another agency. She had to go into a care home temporarily but they couldnt provide the necessary care levels to meet my mums needs, they took their eye off her and she had a very bad fall suffering a bleed on the head, a broken arm in two places and a broken nose. She has been in hospital since. Could have all been avoided but this agency put a vulnerable old lady in a compromised situation by withdrawing care with no reasonable explanation.
Sep 24th, 2021 -
Clare Wilson
I was told that due to Covid I would be allocated a maximum of 5 carers for my mum ,within 5 days I had had 11 different carers and by day 7 I had had 16 ! They did not stick to the times that they were meant to come which was due to the office staff not allowing travelling time between jobs ! One carer was very rude and let my dog run out onto the road by leaving the front door open and opening the stair gate that the dogs were kept behind ! I never heard from any of the office staff for the 6 weeks they were caring for my mum , only emails when I complained ! I was meant to have carers 3 times a day but after 2 weeks I cut it down to once a day . Th actual carers were ok but they were given too many clients and no travelling time which made there timing wrong . This is based on the camberley branch but there was nowhere to leave a review and Woking is now no longer
Jul 1st, 2021 -
Carlo di Manno
Be wary. Mayfair carers sign timesheets in accordance with the contracted hours but do not fulfil the hours. Numerous complaints issued. Most unprofessional to take advantage of the elderly.
Sep 15th, 2019 -
RAYMOND TERRY
Sep 3rd, 2018 -
Martin Hutchings (G8EAD)
2020/2021 : Absolutely Terrible, Mayfair, Formerly Sevacare AGENCY. The Carers are Wonderful, Caring, Trustworthy people. Their agency aren't. In my experience The agency does not care. Note to reviewer below this... Carers are NOT paid for travelling between calls, they pay for that themselves. They used a computerised (phone) time sheet. The Carer CANNOT sign for unworked time. You are either a false reviewer, or you have reviewed the wrong site. The carers themselves are Great, but... Mayfair Woking office staff are Hopeless, i.e. beyond all help. Mayfair Homecare are VERY inflexible and usually UNHELPFUL. 2019 Mayfair / Sevacare Terminated one Carer's contract, allegedly because they incorrectly assumed s/he had breached it by speaking to me! God give me strength My mother DIED. My Carer wanted to take me to her funeral. Mayfair Woking management found a reason to prevent me attending. WHY? FFS Why? MAYFAIR pool car is TINY with no room for my collapsible manual WHEELCHAIR. Fortunately my carer BORROWED a wheelchair when we visited B&Q. Avoid this horrible location. Please do not expose your loved ones to Mayfair "treatment".
Aug 15th, 2020
Contact Info
Questions & Answers
Q Where is Mayfair Homecare Woking located?
A Mayfair Homecare Woking is located at Creswell Corner, 1, Anchor Hill, Woking, eng GU21 2JD
Q How is Mayfair Homecare Woking rated?
A Mayfair Homecare Woking has a 2.0 Star Rating from 5 reviewers.
Ratings and Reviews
Mayfair Homecare Woking
Overall Rating
Overall Rating
( 5 Reviews )Jo Williams on Google
Carers generally provided good care for my mother, despite her having multiple falls in their presence and one time being left on the floor by a carer who hadnt received any training in Dementia. Back office became chaotic over 2021 with multiple changes to key personnel and this review is a reflection of the company. Sadly, agency withdrew care for my mother with just 2 weeks notice, not affording enough time to identify and onboard another agency. She had to go into a care home temporarily but they couldnt provide the necessary care levels to meet my mums needs, they took their eye off her and she had a very bad fall suffering a bleed on the head, a broken arm in two places and a broken nose. She has been in hospital since. Could have all been avoided but this agency put a vulnerable old lady in a compromised situation by withdrawing care with no reasonable explanation.
Clare Wilson on Google
I was told that due to Covid I would be allocated a maximum of 5 carers for my mum ,within 5 days I had had 11 different carers and by day 7 I had had 16 ! They did not stick to the times that they were meant to come which was due to the office staff not allowing travelling time between jobs ! One carer was very rude and let my dog run out onto the road by leaving the front door open and opening the stair gate that the dogs were kept behind !
I never heard from any of the office staff for the 6 weeks they were caring for my mum , only emails when I complained ! I was meant to have carers 3 times a day but after 2 weeks I cut it down to once a day . Th actual carers were ok but they were given too many clients and no travelling time which made there timing wrong . This is based on the camberley branch but there was nowhere to leave a review and Woking is now no longer
Carlo di Manno on Google
Be wary. Mayfair carers sign timesheets in accordance with the contracted hours but do not fulfil the hours. Numerous complaints issued. Most unprofessional to take advantage of the elderly.
RAYMOND TERRY on Google
Martin Hutchings (G8EAD) on Google
2020/2021 : Absolutely Terrible, Mayfair, Formerly Sevacare AGENCY.
The Carers are Wonderful, Caring, Trustworthy people.
Their agency aren't. In my experience The agency does not care.
Note to reviewer below this... Carers are NOT paid for travelling between calls, they pay for that themselves.
They used a computerised (phone) time sheet. The Carer CANNOT sign for unworked time. You are either a false reviewer, or you have reviewed the wrong site.
The carers themselves are Great, but... Mayfair Woking office staff are Hopeless, i.e. beyond all help.
Mayfair Homecare are VERY inflexible and usually UNHELPFUL.
2019
Mayfair / Sevacare Terminated one Carer's contract, allegedly because they incorrectly assumed s/he had breached it by speaking to me! God give me strength
My mother DIED. My Carer wanted to take me to her funeral. Mayfair Woking management found a reason to prevent me attending. WHY? FFS Why?
MAYFAIR pool car is TINY with no room for my collapsible manual WHEELCHAIR. Fortunately my carer BORROWED a wheelchair when we visited B&Q.
Avoid this horrible location. Please do not expose your loved ones to Mayfair "treatment".