Specsavers Opticians and Audiologists - Witham

Excellent staff always courteous and helpful, it's always a pleasure to go to Witham Specsavers
May 1st, 2023

Always find staff pleasant, ready to help & knowledgeable. Love my new glasses, as expected I found them expensive but they were my choice.
May 1st, 2023

Love my new prescription sun glasses. Very comfy and look good. Delighted.
Apr 23rd, 2023

In January I had a cataract removed from one eye and laser treatment to my other eye to remove a PCO left behind from a previous cataract removal (experienced excellent care and sight vastly improved). As instructed by the surgeon after being discharged from their care I made an appointment at Specsavers Witham to arrange an eye test and to get new prescription glasses as obviously my current ones were no longer fit for purpose. I made the appointment online and filled out the questionnaire fully explaining the reason for my early booking. I arrived at the store on my allotted appointment day and time, the lady on the desk asked my name and then abruptly said you are not due until July, why are you here now, I explained all the above and was met with oh, are you ok going upstairs, no apology. Went upstairs and had the standard eye checks and then after a little wait went in to see the optometrist, who immediately asked why I was there as I am not due until July, again I explained, eye check was carried out without issue but at the end I was asked where I had had the treatment and was then told that I was lucky to have such a good outcome with my treatment, not everyone has such a good outcome? I got the impression that they were disappointed that I no longer needed varifocals and only needed glasses for reading. Went back downstairs to choose frames and an assistant approached and asked if I had any vouchers, which I did have and handed to her, she said oh, the optometrist has not put your prescription on the paperwork (she had as I watched her do it upstairs and I was given a copy). The assistant goes off and then comes back and says that I cannot use the voucher and started to quote prices on glasses, at this point I said that I would leave it for now and come back. The upshot of this is that I found an online company that made my glasses to my prescription, and I am extremely happy with them. My family and I will no longer use Specsavers anymore, which is a shame as previously we had been extremely happy with them. I work in a customer facing role and if I treated my customers with this level of service, I am sure that I would be reprimanded by my superiors. I have already filled out a feedback form which Specsavers texted to me after my appointment but have not had any response as yet.
Apr 14th, 2023

Apr 8th, 2023