Ribble Cycles

Jonathan was very helpful and friendly. Explained everything we wanted to know about Ribble Ebikes and what would be suitable for my needs. Five
Apr 29th, 2023

Poor service and long delays and after service very poor. Still not received my bike after 6 months when quoted 3 months.
Feb 6th, 2023

Wife came to buy a bike. Welcomed warmly when we entered. The service from the older gentleman that only works on a Saturday (sorry didn't get your name!) was brilliant. Didn't try to upsell, low pressure was very nice. There was a setup to get measured properly for size of frame. The shop itself is very nice and modern. Liked the wee touch of personal congratulations when picking up a new bike. She can't wait to get her new bike and is very pleased with her visit.
Jan 15th, 2023

A word of Caution about Ribble Bikes I have now had 2 Ribble SL Rs suffer from cracks in the carbon Isee blue bike pics) where the head tube meets the down tube (and I am not even that heavy!) Whilst Ribble have replaced the frames, my interactions with and the level of service received from Ribble has made me vow never again to buy a bike from Ribble I am not even going to moan about the amount of time it took to get a replacement the first time round, this time however it took nearly 2 months to get the bike back to me, it took them around a month to even look at the bike and only when I caused a right fuss Over that 2 month period they ignored my upfront explanation of the importance of getting the bike back within 30 working days (they quote 28 working days to return) as I had a cycling trip to the Canary Islands booked, due to Ribbles inaction I had to cancel the trip and lost money on the elements I could not cancel/insurance claim for, this was despite chasing Ribble every week during the first month. A no point over that 2 month period was I given any proactive update, I had to ring in or email for an update, each time getting the same non committal We aim for 28days response After many chasing emails and calls it got to the point where my new frame was to painted I was then told I could not have the same custom colours as before as they have changed paintshop from external to internal and no longer do those colours. Finally last Friday (13th Jan) I get sent the bike back, again with no proactive update except the DX Delivery Your parcel will be delivered on the day it is set to arrive (I had to change my plans to ensure I was home). I unpack the bike to find 3 chips in the paint, (see attached and there was no damage to the box and the areas damaged were under bubble wraps so I am pretty darn sure this was damaged priort to sending the bike back) and my seat post, saddle etc completely disassembled and the parts thrown into a smaller box in the bike box. Ribble provided no instructions how to assemble..SIGH.. another 1 hour on the phone to chase instructions how to assemble the bracket and use to attach to the saddle and post. I was then promised someone from Aftercare would call me re the chips on the bike and guess what.NOTHING, no call, no email..only after kicking up a fuss on their facebook group last night and multiple people chiming in about there bad experiences did someone contact me, purely from a damage limitation point of view IMO, and that is the story of the Brand, unless it publically looks bad they dont care What a total mess! If you were thinking of buying one consider the above, if you have one good luck!
Jan 10th, 2023

Dec 20th, 2022