Sandown Park care home

My mum was in this care home for nearly two years. I only ever witnessed a high level of care and compassion. All of the staff, especially when you appreciate what they do, were always friendly and helpful. The receptionist Carole, and the centre manager Shahzad were at hand whenever needed. These people have to deal with demanding residents, some of who can be abusive and spiteful. This is due to their mental and physical conditions, nobody's fault. I have seen reviews from people on here who don't understand this, and that is unfair. The old gentleman in some reviews was constantly calling out for help and needed firm handling, that is due to his condition. When you treat the staff as fellow human beings, maybe then you will start to appreciate them more.
Mar 5th, 2023

Well run care home with friendly staff. Resident rooms well looked after too.
Apr 8th, 2023

I live next door, often hear shouting and have witnessed a very fragile and elderly gentleman get assaulted by a member of staff and when I went to the home to confront staff I got laughed at. Police attended. DO NOT USE THIS CARE HOME!!!!
Feb 8th, 2022

Absolutely disgusted in this situation witnessed a staff member abuse and elderly gentleman to the point he was shouting help and the police had to be called to the home!! Thoroughly disgusted in this situation definitely would NOT recommend!!!!!
Nov 14th, 2021

Cannot recommend the care and compassion shown to residents at Sandown park nursing home enough. My elderly aunt is very settled and content here and I am made very welcome by staff each time I visit. Well deserved outstanding CQC rating
Sep 30th, 2021